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Cannot open Trados because of Error message
Thread poster: Mika Regan

Mika Regan
United States
Local time: 17:12
English to Japanese
Aug 21, 2009

I have been using Trados Studio 2009 since the release in July.
Now, I cannot open the software because of the error message.

"You should have a Professional license to use this software on a corporate network."

I have another job, so my PC is connected to LAN server, but it has nothing to do with my work as a translator.
I had no problem using Studio 2009 for the last month.

What happened?
Can anyone help me?


 

Mika Regan
United States
Local time: 17:12
English to Japanese
TOPIC STARTER
Problem with Domain-based network Aug 21, 2009

OK, I found the answer below. (But not solution).
And I had no problem running this until last week....

http://ensf.kb.sdl.com/display/2n/kb/article.aspx?aid=2671

Symptoms
When attempting to run the Freelance version of SDL Trados Studio on a domain-based network, a message appears stating that it is not possible to run the Freelance version on such a network. This behavior is by design and does not occur on workgroup-based networks or on stand-alone computers.

The message you receive is the following:

You should have a Professional license to use this software on a corporate network.
Explanation
If you buy SDL Trados Studio 2009 Professional you will be able to work on a workgroup or domain-based network. The Freelance version will only work on workgroup-based network (such as a home wireless network) and cannot be used on domain-based networks.

A workgroup is two or more computers networked together. A workgroup is often called a peer–to–peer network because the computers are all peers to one another. No one machine is in charge, and security and other settings have to be made on each individual computer. In a domain, on the other hand, the networked computers have a definite hierarchy in that computers are either servers or clients. Domains have a unified security policy set on the domain controllers (servers) and users on client machines are authenticated by a server when logging on.


 

Mika Regan
United States
Local time: 17:12
English to Japanese
TOPIC STARTER
Un-install from this machine and re-install to another machine.. Aug 21, 2009

Hi,

I guess I will have to un-install from the PC I am using now, and re-install to another machine which is not "domain-based".

Is that possible, or does anyone have similar experience as me?
Please help.

Mika


 

nhawkesford
Local time: 01:12
French to English
+ ...
also have this problem Dec 8, 2010

I also have this problem all of a sudden, after using trados 2009 for a couple of months.
I have it installed on my work laptop, which connects wirelessly to the office network when I'm at work and wirelessly to my BT homehub when I'm at home... so according to what you found before I should not need a professional license to run this software at home on my "home wireless connection".

Did you ever find a solution to this or did you end up running it off a different machine?


 

Mika Regan
United States
Local time: 17:12
English to Japanese
TOPIC STARTER
Yes I re-installed it off the network. Dec 8, 2010

Hi,

I re-installed it off the network and since then I have no problem.

Cheers,

Mika


 

Anna Haxen  Identity Verified
Denmark
Local time: 02:12
Member (2005)
English to Danish
+ ...
How did you re-install it off the network? Dec 10, 2010

Hi Mika,
I found this thread when searching for a solution to the exact same problem. I just purchased a license, but cannot open the program because of the error message you describe. Could you explain how you managed to fix the problem? I installed the program at home where I'm not connected to my office network so I don't understand why Trados detects it. Thanks in advance. I know it was a long time ago, but I hope you still remember.
Regards,
Anna


 

Jerzy Czopik  Identity Verified
Germany
Local time: 02:12
Member (2003)
Polish to German
+ ...
Is changing your network settings an option to you? Dec 10, 2010

What kind of network are you using? Is this your own home network or a corporate one?

 

Anna Haxen  Identity Verified
Denmark
Local time: 02:12
Member (2005)
English to Danish
+ ...
Not sure Dec 10, 2010

Thank you for answering.

I'm in the same stuation as the other contributors to this thread. I have a laptop, which connects to at domain-based network at work and to my private wireless network at home. I only freelance as a translator from home. Is there a way I can change my network settings so that I can still use the same laptop for both work areas?


 

nhawkesford
Local time: 01:12
French to English
+ ...
same situation Dec 14, 2010

I'm exactly the same - Trados is installed on my work laptop because my personal laptop is a Mac. My work laptop connects to work server when at work and BT HomeHub when at home, which is where I use the software.
I re-installed the software while at work, and still have this problem.
Uninstalled then reinstalled while at home, and still have this problem.

I don't understand why this should be the case once I reinstalled at home.

So far I still have this problem and cannot access Studio 2009.


 

Jerzy Czopik  Identity Verified
Germany
Local time: 02:12
Member (2003)
Polish to German
+ ...
Knowing the network structures Dec 14, 2010

would be necessary here.
Unfortunately I am not at all network expert.
But you both state clearly, that you do connect to a domain-based networ at work. In this situation the software refuses to work, as it is clearly stated in the licensing policy.
I'm afraid I cannot help you here. We have a netwrork at home and my computers with Freelance Plus license do connect to it. But it is not a domain-based network, but a workgroup. You need to ask your IT specialist at work how to change the setting in your computer to be in a workgroup instead of a domain (if that is possible I don't know).


 

Anna Haxen  Identity Verified
Denmark
Local time: 02:12
Member (2005)
English to Danish
+ ...
The licensing policy is NOT clear on that point Dec 14, 2010

I was fully aware that the software would not work at my workplace and thought nothing of it, as I was only going to use it at home, anyway.

I was not warned that the software would not work at all on a laptop connected to a regular personal wireless network if the same laptop is also able to connect to a domain-based network.

SDL failed to take this situation (which seems to apply to several freelance translators) into account and SDL should help us solve the problem.


 

Jerzy Czopik  Identity Verified
Germany
Local time: 02:12
Member (2003)
Polish to German
+ ...
OK, I do not know the licensing policy to that extent Dec 14, 2010

Sorry, I was mislead by the information posted by Mika - and have also read somewhere in a comparision of Trados versions, that the freelance will not work on a network.

 

nhawkesford
Local time: 01:12
French to English
+ ...
bizarrely... Dec 15, 2010

Jerzy Czopik wrote:

would be necessary here.
Unfortunately I am not at all network expert.
But you both state clearly, that you do connect to a domain-based networ at work. In this situation the software refuses to work, as it is clearly stated in the licensing policy.
I'm afraid I cannot help you here. We have a netwrork at home and my computers with Freelance Plus license do connect to it. But it is not a domain-based network, but a workgroup. You need to ask your IT specialist at work how to change the setting in your computer to be in a workgroup instead of a domain (if that is possible I don't know).



But I don't try to use Trados at work, only at home... I don't understand how Trados can even detect the existence of the work network when I'm at home to stop it working...
Changing the computer settings each time I go home and go to work seems a bit of a heavy handed solution, surely there's a proper fix out there?

Also, when I first installed the whole Trados package (2007, 2009, MultiTerm...) I used one of the two work connections (I work in two places both connected to the same work server) to download the software and installed it while I was at work - this is still the Freelance version.
Then, as I usually do after installing new software, I opened it to make sure it worked... and it opened while I was still on the work network connection with no errors.
I then proceeded to use the software while at home for a month before this error started happening - after I'd uninstalled and reinstalled at home.

Just tried un / reinstall while on the connection I originally used first time around but that's not solved the problem either - which logically I didn't expect it to but hey, I think we all realise that Trados defys logic icon_wink.gif

[Edited at 2010-12-15 10:01 GMT]

[Edited at 2010-12-15 10:35 GMT]


 

SDL Community  Identity Verified
United Kingdom
Local time: 02:12
English
How Studio deals with network types Dec 15, 2010

Hi,

I think the problem you are facing is more likely that when you are at home you are probably connected to a Domain based network. If you are 100% certain you are not, and that you have correctly licensed your application then I would be very happy to engage a support engineer to log into your system and take a look.

The reason I think this is as follows;

  • When you purchase Studio for the first time it will run in Professional Mode for a month. This means that even if you are on a Domain based network it will work.
  • Studio checks the network dynamically and if it sees a Domain controller when you connect to a network, and if it is not running with a Professional License (or within the first 30-days), then it will not activate.
  • What Studio does not do is remember the fact you were connected to a Domain earlier and penalise you for it.

You can check your network connection at home by looking at the System in your Control Panel. There is a probably a section called "Computer name, domain, and workgroup settings". If you see the word Domain in there you are probably on a Domain, otherwise it will say Workgroup. It isn't completely unheard of for technically savvy home users to set a Domain based network up at home and if this is what you have done then we can discuss this off forum to find the appropriate solution for you.

But as I mentioned at the start, if you check all of this and still believe that you are not connected to a Domain, that you have correctly activated your license, and Studio still won't work then I will organise a remote support session to take a look and see what we can do to help.

Regards

Paul


 

Anna Haxen  Identity Verified
Denmark
Local time: 02:12
Member (2005)
English to Danish
+ ...
1000% sure - Dec 16, 2010

- that I am not connected to a domain-based network at home. My home connection is a simple and entirely personal wireless one.

As far as I can tell, the settings you mention are not network settings, but system settings, which are necessary if I am to be able to access the network at my workplace using this laptop and which I can't change. It says domain all the time under 'Computer name', but that doesn't mean I am connected to a domain-based network when I am at home.

My workplace (a research lab) has nothing to do with my translation work, so asking them to provide me with a professional license to use for freelance work at home is not an option.

It seems to me that Studio is making a mistake thinking that because my laptop is able to connect to a domain-based network, it is always connected to a domain-based network.


 
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