Annoying Trados message in Word 2003
Thread poster: Chun Un

Chun Un  Identity Verified
Macau
Member (2007)
English to Chinese
+ ...
Aug 22, 2009

I've just installed SDL Trados Suite 2007 on my netbook running Windows XP. Everything is fine except that each every time I close a Word file it asks me 'Do you want to save changes to Trados8?' which is a bit irritating.

On my desktop running Vista where I've also installed a Trados 2007, it's never been like this. So is this message normal or there's something not right? If so, how can I get rid of this annoying message?

Many thanks in advance

Chun


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Stanislav Pokorny  Identity Verified
Czech Republic
Local time: 15:55
English to Czech
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Knowledge Base Aug 24, 2009

Hi Chun,
please refer to the following article in the SDL Knowledge Base: http://talisma.sdl.com/display/2n/kb/article.aspx?aid=2486&link=


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Chun Un  Identity Verified
Macau
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English to Chinese
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Thank you! Aug 24, 2009

Stanislav Pokorny wrote:

Hi Chun,
please refer to the following article in the SDL Knowledge Base: http://talisma.sdl.com/display/2n/kb/article.aspx?aid=2486&link=


Stanislav

Many thanks for your help! I tried to open the above link but it does not seem to work. Any idea how I can search the Knowledge Base for this problem?

Thank you again!

Chun


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Chun Un  Identity Verified
Macau
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Working now Aug 24, 2009

Hi Stanislav

The link is working now...

Thank you very much for your help!

Chun


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Chun Un  Identity Verified
Macau
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English to Chinese
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Problem not solved Aug 24, 2009

In the Knowledge Base, I find the following solution for the described problem:

In Microsoft Word 2003, disable the 3rd party templates and retry closing Microsoft Word.

1. Open Microsoft Word 2003
2. Select Tools > Templates and Add-ins
3. Under Global Templates and Add-ins deselect the 3rd party templates
4. Leave the Trados and Multiterm templates (*.dot files)
5. Press OK
6. Close Microsoft Word to check if the error message still exists

But the problem is that there aren't any 3rd party templates under Global Templates and Add-ins.

The annoying message still appears each every time...

Any idea anybody?

Chun


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Sandra& Kenneth  Identity Verified
Israel
Local time: 16:55
Member (2009)
French to English
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Trados8.dot problem - SDL's solution Aug 25, 2009

Hi Chun,
I had this problem in the past. This is the solution proposed by SDL back in April 2008 to someone else that experienced the same problem. Basically, it means deleting your Normal.dot file in Word and replacing your Trados template with the correct one. That should work.


"Hello,

We have a number of articles in our online knowledge base, http://talisma.sdl.com, which may fix your problem.

I would suggest the following article:

http://talisma.sdl.com/article.aspx?article=1466&p=1

This will give you instructions on resetting your Trados template.

In this case, I would also recommend that you delete the normal.dot file, located here:

Documents and Settings/Application Data/Microsoft/Template folder

Then restart MS Word."

HTH,
Sandra


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SDL Community  Identity Verified
United Kingdom
Local time: 15:55
English
Try this... Aug 25, 2009

Hello Chun,

I would suggest following Sandra's advice first as it could be a corrupt Trados template in Word. If this does not resolve the issue then I suggest following the instructions from the following knowledge base article as it addresses your exact issue:

http://talisma.sdl.com/article.aspx?article=1981&p=1

I hope this helps.

Many Thanks,

Gareth Powell
SDL Support Team


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Chun Un  Identity Verified
Macau
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Message still appearing... Aug 25, 2009

Thank you both Sangro and Gareth!

Your suggestions are indeed much appreciated!

However, after having tried Sandra's method and Gareth's method, the message is still appearing:

I deleted the Normal file (and the ~$Normal file) in Templates according to Sandra's method and it did not solve the problem.

I did not find any ~$RADOS8.dot files after a search according to Gareth's method.

I re-installed SDL Freelance 2007 and it did not solve the problem.

What else can be wrong?

Many thanks again

Chun


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Chun Un  Identity Verified
Macau
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Case closed Sep 24, 2009

After trying all the methods to no avail, I had given up trying until today when I deleted a Word add-on called Complete PDF (free from HP). The annoying message has stopped appearing!!!

Why? I have no clue.

Many thanks to you all for all your very kind advices!

Case closed.

Chun


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Stanislav Pokorny  Identity Verified
Czech Republic
Local time: 15:55
English to Czech
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Templates Sep 24, 2009

Hi Chun,
all these templates are written in Microsoft Visual Basic for Applications, in my opinion one of the worst programming languages ever used. Therefore, it is often the case that these templates conflict with each other and using only one of them at a time usually resolves all problems.
I personally try to avoid using any templates in Word, Trados included. I have a special folder where I store all the templates and only copy them to the respective folders when I need to use them in Word.

[Upraveno: 2009-09-24 08:38 GMT]


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Luisa Ramos, CT  Identity Verified
United States
Local time: 09:55
Member (2004)
English to Spanish
Third party template Sep 24, 2009

Chun Un wrote:

Why? I have no clue.

Chun


Refer back to Stanislav's message.


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Chun Un  Identity Verified
Macau
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Sound advice Sep 26, 2009

Stanislav Pokorny wrote:

Hi Chun,
all these templates are written in Microsoft Visual Basic for Applications, in my opinion one of the worst programming languages ever used. Therefore, it is often the case that these templates conflict with each other and using only one of them at a time usually resolves all problems.
I personally try to avoid using any templates in Word, Trados included. I have a special folder where I store all the templates and only copy them to the respective folders when I need to use them in Word.

[Upraveno: 2009-09-24 08:38 GMT]


Hi Stanislav,

As far as programming languages go, I am a complete illiterate (or idiot). But again, many thanks for your very kind help and very sound advice. I hope one day I would be able to understand why Microsoft Visual Basic is not a good programming language. Until then, I may always need help from sympathetic colleagues such as yourself on technical troubleshooting.

Have a great weekend,
Chun


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Stanislav Pokorny  Identity Verified
Czech Republic
Local time: 15:55
English to Czech
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:) Sep 27, 2009

Chun Un wrote:
Hi Stanislav,
As far as programming languages go, I am a complete illiterate (or idiot).


Hi Chun,
don't worry, me too.


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