I can't return license file so that I can upgrade to Trados Studio
Thread poster: Fredrik Pettersson

Fredrik Pettersson  Identity Verified
Hong Kong
Member (2009)
English to Swedish
+ ...
Sep 9, 2009

I have just installed Trados Suite Freelance on my laptop, and after that Multiterm 2009. Finally, I tried to install Studio 2009, but encountered problems when I'm asked for the activation code. I logged in to My account to try to return the activated license, which I did successfully. In license manager, there are only 3 trial licenses (which are not selectable). So, I returned to My account, trying once again to upgrade but received the same message as before: I have to return this license before I can upgrade it.

In My licenses, I have these two activation codes:

AAAA-AAAA-AAAA-AAAA-AAAA-AAAA
BBBB-BBBB-BBBB-BBBB-BBBB-BBBB

Today, when I installed Trados Suite Freelance, I used the first activation code to activate (the second did not work). That worked just fine. And no problems to install Multiterm 2009 either. But then, when I tried to use this first activation code to also activate Studio 2009, I was prompted to return the license before I should upgrade it in My account. So I did. But in My account, I can only upgrade the second activation code (which should be in use according to My account, but I don't have it in use anywhere!). So how can I return this activation code before upgrading, if I don't use it anywhere!?

It is very important I get this resolved as soon as possible, because I will get a big translation job in less than two weeks time, and I need my Trados for that!

I follow the instructions on My account at https://oos.sdl.com/asp/products/ssl/account/mylicenses/upgradedemo/default.htm
step-by-step. When I come to the moment where I shall open the SDL License Manager and View activated licenses, there are
only three trial licenses in the Fulfillment ID Column!:

LOCAL_TRIAL_FID_14
LOCAL_TRIAL_FID_18
LOCAL_TRIAL_FID_19

They are not selectable, so I can not choose them and return to SDL Trados.


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Line Hauge Støyva  Identity Verified
Italy
Local time: 21:11
Norwegian to Italian
+ ...
Same problem here! Sep 10, 2009

Hi! I had the same problem I opened the chat window on My account and asked for assistance - and got it after a while ... That solved the hole matter. Good luck!

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Ellie Lormans  Identity Verified
Netherlands
Local time: 21:11
Member (2006)
French to Dutch
+ ...
same problem Sep 10, 2009

Hi, I had the same problem.
I had Trados installed on two computers (desktop and notebook). You have to return the licence files from both computers before you can upgrade to the new version.
Soon as I also had returned the licence file of my notebook, the problem was solved...


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