activation by licence file
Thread poster: Giulia Sandrin

Giulia Sandrin  Identity Verified
Slovenia
Local time: 11:05
Member (2005)
Slovenian to Italian
+ ...
Oct 12, 2009

I have a problem with the installation of SDL Trados 2007 Freelance on my new computer.
My old pc died, so I can't disinstall the program and send the return license code.
I saved the license file (.lic) and I copied it on the new computer. I try to activate the software by this file. It seems to be activated, but when I restart the program, this run again in trial mode and I have to activate it everytime.

Can anyone help me?
Thank you in advance!

Giulia


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Becky Blackley  Identity Verified
United States
Local time: 05:05
Russian to English
Contact SDL Oct 12, 2009

Hi, Guilia. You should contact SDL. They can help you. I had problems with returning the old license and using the new activation code on my computer. They were able to return the license for me, and they provided an alternative method for activating the product. It was really easy, so you shouldn't have any problems after you explain the situation to SDL Trados. They'll take care of it.

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SDL Community  Identity Verified
United Kingdom
Local time: 11:05
English
Please visit the Solution Finder... Oct 12, 2009

Hello Giulia,

We have a very effective solution finder, designed to help users fix their problems. We urge you to follow the solution finder step by step and, if your problem is not resolved, you will be given a support form to fill out. The support form will then be sent to our support team, who will get back to you as soon as possible.

To visit the solution finder please follow these instructions:

1. Please visit: https://oos.sdl.com/asp/products/ssl/account/default.asp

2. Login with your username and password

3. Go to "My Support"

4. Select "Licensing and Installation Help"

5. Read the instructions and then select the "Solution finder direct link"

6. Select the "Licensing Problems" link in the left hand navigation pane

7. Answer the questions accordingly

Again, you will be given a support form to fill out if you don't find a solution.

I hope this helps.

Many Thanks,

Gareth Powell
SDL Support Team


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Giulia Sandrin  Identity Verified
Slovenia
Local time: 11:05
Member (2005)
Slovenian to Italian
+ ...
TOPIC STARTER
I tried Oct 12, 2009

Thank you Gareth,

I tried to use "My support" and "Solution finder". I answered all questions, but I can'n find a solution.
Where can I find a support form?

Thank you!

Giulia


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Marinus Vesseur  Identity Verified
Canada
Local time: 02:05
English to Dutch
+ ...
Licence manager Oct 12, 2009

Hi Giulia

I have a licence file for the Trados 2007 Suite, too, but the licence manager sometimes "forgets" where it is. Keep the licence file. Don't return it, otherwise you'll forever be at the mercy of an erratic SDL server or the unreachable, c.q. unresponsive SDL Trados support for activation!

Use the licence manager to find the file,which has to be stored on your pc somewhere (not a USB stick) and get the program activated that way.

Good luck!


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Giulia Sandrin  Identity Verified
Slovenia
Local time: 11:05
Member (2005)
Slovenian to Italian
+ ...
TOPIC STARTER
I did it... Oct 12, 2009

Marinus Vesseur wrote:
Use the licence manager to find the file,which has to be stored on your pc somewhere (not a USB stick) and get the program activated that way.


I did it, but everytime I start Trados, I have to repeat the activation!


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Giulia Sandrin  Identity Verified
Slovenia
Local time: 11:05
Member (2005)
Slovenian to Italian
+ ...
TOPIC STARTER
Solution finder... but no answer Oct 13, 2009

I tried with solution finder.
I filled out the support form.
But no answer...


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Giulia Sandrin  Identity Verified
Slovenia
Local time: 11:05
Member (2005)
Slovenian to Italian
+ ...
TOPIC STARTER
support answer Oct 14, 2009

Today I received an e-mail from SDL support team.
They sent me a new activation code and now the problem seems to be resolved!


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