SDL Trados Studio 2009: Crash when changing input language with Ctrl+Shift
Thread poster: Michael Schubert

Michael Schubert  Identity Verified
United States
Local time: 03:35
German to English
Nov 3, 2009

SDL Trados Studio 2009 crashes so often for any and no reason that it's hard to even categorize, but one instance is particularly problematic: Sometimes (but not always), the keyboard combination Ctrl+Shift causes the program to crash. Even after I restart the program, the problem remains. One has to reboot the computer to avoid a recurrence, but eventually, the problem returns.

Ctrl+Shift is the shortcut used to switch between keyboard input languages for those using the Language Bar function in Windows (Control Panel > Regional and Language Options > Languages tab > Details button).

Does anyone know why this happens, how to prevent it and whether SDL plans to fix it?


 

ghislandi  Identity Verified
Local time: 11:35
English to Italian
Service Pack 1 Nov 3, 2009

Hello,
I am from SDL.

We just released a Service Pack (SP1).

Have you already installed it?

You will find it in your account on http://oos.sdl.com

The service pack should resolve most issues you might be experiencing.

Regards
Massi


 

Michael Schubert  Identity Verified
United States
Local time: 03:35
German to English
TOPIC STARTER
Service pack installed Nov 3, 2009

Yes, I've already installed the Service Pack, which did indeed correct some issues (and made the auto-propagate function worse, I believe ... but that's a separate forum topic which I promise to post soon!)

But the general instability of the program -- and its reaction to Ctrl+Shift in particular -- has remained unchanged despite SP1.

My configuration:
Windows XP SP3
SDL Trados Studio 2009 9.1.0.0


 

SDL Community  Identity Verified
United Kingdom
Local time: 12:35
English
Did you really install the Service Pack? Nov 3, 2009

Michael Schubert wrote:

Yes, I've already installed the Service Pack,

My configuration:
Windows XP SP3
SDL Trados Studio 2009 9.1.0.0


Hi Michael,

I think it would be worth checking as Massi suggested. The SP1 version is actually 9.1.1107.0. Perhaps you are thinking of a cumulative patch that was released some time ago?

You can install the SP1 directly over your version 1.0.

Regards

Paul


 

Michael Schubert  Identity Verified
United States
Local time: 03:35
German to English
TOPIC STARTER
SP1 now installed - problem not recurring so far Nov 7, 2009

Hi Massi & Paul,

Thank you for your tips. Indeed, I had installed the cumulative patch only and not Service Pack 1. I amended that and installed SP1 (9.1.1107.0) two days ago. Since then, this particular problem has not yet recurred. I'll report back on this thread if it does.

Cheers,
Michael


 


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SDL Trados Studio 2009: Crash when changing input language with Ctrl+Shift

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