"Concordance" on Workbench is not working
Thread poster: Maria Folque

Maria Folque  Identity Verified
Portugal
Local time: 18:05
Member
German to Portuguese
+ ...
Nov 9, 2009

Hello,

My TRADOS is a 2007 Freelance and runs on XP windows .

Since last week I can't use teh workbench feature "Concordance".

When I click on "Concordande" the workbench blue bar becomes lighter and "concordance" doens't open.

Also: when I close workbench I receive the following error message:

TW4Win.exe - Application Error
(0X80000003) location 0x024b5b7e.
I believe this error is in connection with the "concordance" problem.

Your help is appreciated.

Best regards
Maria


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Isabelle Derson  Identity Verified
Local time: 19:05
English to French
+ ...
hope it helps... Nov 9, 2009

maybe you'll find some help here about the error message

http://www.proz.com/forum/sdl_trados_support/91361-unknown_software_exception_0x80000003_message_when_closing_workbench.html


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Maria Folque  Identity Verified
Portugal
Local time: 18:05
Member
German to Portuguese
+ ...
TOPIC STARTER
Thnk you for helping Nov 9, 2009

Dear Isabelle,

Thank you for sending me the matter discussed on this Forum. I'll follow some good suggestions and see what happens ... I hope the problem will be solved.

Maria


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Nora Diaz  Identity Verified
Mexico
Local time: 11:05
Member (2002)
English to Spanish
+ ...
A second monitor? Nov 10, 2009

Did you by any chance connect a second monitor that is no longer connected? That happens to me when I use a second monitor with my laptop, the concordance window is displayed on the second monitor and when the monitor is not connected, the concordance window cannot be seen on the laptop screen. The only solution I've found is connecting the monitor again, dragging the window to my laptop screen, then disconnecting the monitor.

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Maria Folque  Identity Verified
Portugal
Local time: 18:05
Member
German to Portuguese
+ ...
TOPIC STARTER
How uninstall and reinstall an upgrade TRADOS 2007 Nov 10, 2009

Dear Isabelle, dear Nora,

Thank you for your suggestions.

2 weeks ago my PC went to a "PC Clinic" to be cleaned , etc.

There, a different monitor was used. (this meets Nora's suggestion ??)

Now I wish to uninstall and reinstall my TRADOS (by myself).

Which steps must I take ?
re:
TRADOS licence

uninstall
reinstall
my 2007 freelance is an upgrade for my former 5.5 freelance.

Thank you in advance for your help.


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