Contacting SDL Trados support with a support contract
Thread poster: Rhodes Barrett

Rhodes Barrett
Germany
Local time: 20:18
German to English
Nov 19, 2009

I've had a problem (which I see lots of people have shared) with saving the target to to Word in SDL Trados Studio. I saved the error info by clicking of Save error details, which apparently produces a .sdlerror.xml file. Where is this file save by default? I can't find it on my harddisk so I couldn't send it to SDL for help. Which brought me to the next problem: although I have a support contract with SDL, the info in HELP on contacting them was unhelpful. I qoute " ... 4. On the Account Summary page, scroll down to the bottom right-hand side of the page and click the My Support link." Done, then: "Sunder SDL Trado Support, clicke the Go link." Couldn't do because there was no SDL Trados Support button to be seen! Help anyone?

 

Emma Goldsmith  Identity Verified
Spain
Local time: 20:18
Member (2010)
Spanish to English
you must be a "support user" Nov 19, 2009

You must be a "support user" to have access to your support. Go to "My account" > "account details" and tick "support user". Now your support button will appear where it should.

I had the same problem and it was solved like this.
Hope it helps.


 

Rhodes Barrett
Germany
Local time: 20:18
German to English
TOPIC STARTER
Thanks Nov 20, 2009

Thanks Emma, Ill try out your tip

 

Rhodes Barrett
Germany
Local time: 20:18
German to English
TOPIC STARTER
Emma, it worked! Nov 20, 2009

What a relief

 


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