"The ID 'AutoScroll Source Action' is not currently enabled" error message in SDL Trados Studio
Thread poster: Gillian Horrocks-Taylor

Gillian Horrocks-Taylor  Identity Verified
United Kingdom
Local time: 21:27
Member (2008)
German to English
+ ...
Nov 24, 2009

I have just started using SDL Trados Studio and have successfully delivered a few translated. documents using the product and my initial impression was positive.

I now get the error "The ID 'AutoScroll Source Action' is not currently enabled" and it is stopping me from doing any editing. I can't confirm any segments so the product is totally unusable until I solve this error.

Has anyone come across this before? Could there be a setting I have inadvertently changed?

Thanks and looking forward to any suggestions.


[Subject edited by staff or moderator 2009-11-24 19:38 GMT]


richard_l (X)
German to English
Realigning target and source segments Nov 25, 2009

Hi Gill,

I received this error message too.

It was displayed when I was re-opening a file in which I had noticed the source and target segments were no longer aligned.

This is how I solved my particular problem ...

From the Help menu:

Realign the segments
When you scroll source and target segments as two separate lists, they become misaligned. To realign the source and target segments, select View > Scroll source to target selection from the menu bar.

I presume this should reactivate the AutoScroll Source Action mentioned in the error message and also solve your problem.

Good luck.



richard_l (X)
German to English
... and ensuring they stay aligned ... Nov 25, 2009

To make sure the segments remain aligned, you also need to select Auto-scroll Source Document in the same menu.


Camille Beaupin
Member (2010)
Spanish to French
+ ...
Same problem! Dec 18, 2009

Hello Gillian,
I have exactly the same problem with Trados so I would like to know if you have solved this issue and how. I tried the solution suggested by Richard but could not select View > "Scroll source to target selection". This option is greyed out and I can't select it.
If someone has the solution, that would be very much appreciated!


Elsa Chu
Local time: 13:27
English to Spanish
+ ...
Solution from SDL Trados Support Dec 22, 2009

I just experienced the same problem with the AutoScroll option and grayed out areas where I couldn't switch the View option back to AutoScroll.
Here is the answer from Trados Support. Please note that all your customization of the platform will be deleted as well, but that's a much quicker fix I believe!
Good luck!

There are some files that you should try and delete. Close Studio prior to deleting.

What you'll want to delete first are:
> -C:\Documents and Settings\USER NAME\Application Data\SDL\SDL Trados
> Studio\\BaseSettings.xml
> -C:\Documents and Settings\USER NAME\Application Data\SDL\SDL Trados
> Studio\\plugincache.xml
> -C:\Documents and Settings\USER NAME\Application Data\SDL\SDL Trados
> Studio\\UserSettings.xml

If you can't find those files, you may have to "Show Hidden Files"
> to be able to see them, so please open a folder window, and
> click Tools > Folder Options > View > Show Hidden Files and
> Folders. Once you press ok, you should be able to view "hidden
> files and folders," so please navigate back to the locations I
> posted in my recent email and attempt to delete them. Once that is
> complete you can try to open Trados 2009 again to see if the issue
> is resolved.

Now open Studio again and see if this resolves the issue.

[Editado a las 2009-12-22 16:49 GMT]

[Editado a las 2009-12-22 16:49 GMT]


Camille Beaupin
Member (2010)
Spanish to French
+ ...
Thank you Dec 23, 2009

Hello Elsa,
Thank you very much for your answer. I will try your solution tonight and hope it will solve my issue!


Camille Beaupin
Member (2010)
Spanish to French
+ ...
Issue solved Dec 23, 2009

The solution worked for me. Thanks again.
My operating system is Vista so the path to the files was a bit different.
Here it is for people using Vista :
Computer>OS(C)>Users>User name>AppData>Roaming>SDL>SDLTradosStudio>
The 3 files to be deleted (BaseSettings.xml, plugincache.xml, and UserSettings.xml) are in the same folder.

[Modifié le 2009-12-23 21:03 GMT]


David Moore  Identity Verified
French to English
trying to find these files Apr 25, 2010

I'm trying to overcome this problem, but I can't find these files anywhere. I'm working on Vista and have gone through Vista's 'Show Hidden Files' procedure. Is this procedure still valid? ( I only installed Trados Studio 2009 demo a few days ago)


mail2ritusuri  Identity Verified
Local time: 01:57
German to English
+ ...
Thanks Oct 21, 2010

I encountered the same problem with Trados 2009. This solution was extremely helpful/ It as saved me a lot of headache!! Thanks a ton Elsa for sharing the solution with us.


Elizabeth Kelly
Local time: 21:27
English to German
+ ...
Same issue solved! Aug 20, 2012

Thank you so much Elsa! It is so difficult to find help in relation to Trados 2009. I am in the middle of a very large project and felt like crying when the tool started acting up and AutoScroll was disabled without any apparent reason. The solution worked perfectly for me as well!


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