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Trados activation problem (licencing)
Thread poster: Lucy Liang
Lucy Liang  Identity Verified
Local time: 08:59
Chinese to English
+ ...
Dec 27, 2009

Hi,

I know that we get to use Trados on two computers under one licence, but unfortunately I use it on both my laptop and my desktop and when I've reinstalled my desktop OS recently, I forgot to return the Trados license on my desktop. The problem is that now, I can't activate Trados on my desktop anymore (error message: maximum amount has reached...) , and I can't return that licence I forgot to return anymore either. I went through some of the older posts regarding returning license, and nothing worked. I wrote to Trados about this problem almost a week ago, and the only response I got so far is 'a Trados engineer will get back to me ASAP'. Can someone please help me?

Thank you in advance,

Lucy


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Stanislav Pokorny  Identity Verified
Czech Republic
Local time: 14:59
English to Czech
+ ...
Wait for Trados support Dec 28, 2009

Hi Lucy,
I'm afraid there's no other solution but wait for the Trados Support guys to respond.


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Adam Łobatiuk  Identity Verified
Poland
Local time: 14:59
Member (2009)
English to Polish
+ ...
You do need SDL's help Dec 28, 2009

I had the same problem and only an SDL representative was able to free my blocked licence. It's the holiday season in Europe, so they may be responding slower.

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Lucy Liang  Identity Verified
Local time: 08:59
Chinese to English
+ ...
TOPIC STARTER
Thanks Dec 28, 2009

Hi Adam,

Yeah, I agree, unfortunately it's probably the only solution... thank you and happy holidays!

Lucy


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Lucy Liang  Identity Verified
Local time: 08:59
Chinese to English
+ ...
TOPIC STARTER
Thank you Dec 28, 2009

Hi Stanislav,

Thank you. Patience is virtue, right? But it's driving me crazy, especially that I have a project on hand requiring TagEditor...

happy new year,

Lucy


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Trados activation problem (licencing)

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