Forgot to return license for SDL 2007
Thread poster: ralphs
Jan 7, 2010

Hi,

yes, I know, this was discussed several times. But I only find older articles and since then it looks like SDL did change their service policy. I do not find a single way to contact them regarding this issue.

I know that this was my fault (although it more was a technical problem with reinstallation of Windows 7 from RC2 to final version) - but regardless of how it happened this is the situation:

- I have the "old " HDD still in my PC, but when I run the license manager from the former installation with the new O/S it does not find any licenses. Question: Is there a way to still return the license to reinstall it afterwards?

- Is there a SDL support address where I can ask this question or ask to reset my license counter.

I'm using Trados for around 20 years now - and do not want to change!!! But I can't afford this inactivity time.

Many thanks

Ralph


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ghislandi  Identity Verified
Local time: 17:41
English to Italian
Licensing Jan 7, 2010

Dear Ralph,

I work for SDL Trados.

There are different ways to get in touch with us.

You can visit the Installation and Licensing section of the website
http://www.translationzone.com/en/support/solution-finder.asp
where you can enter a case regarding your license.

Alternatively - during UK office hours - you could chat with us. If you visit this page
http://www.translationzone.com/en/contact/
there is on the left hand site a Live Chat button which allows you to interact with us.

I have also emailed you directly.

Regards
Massi


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hadamkov  Identity Verified
Czech Republic
Local time: 18:41
English to Czech
+ ...
try this one Jan 7, 2010

Hello Ralph,

I had similar "problem" caused by my own fault... It happens.
If you wish, try this e-mail address customersupport@sdl.com. Last time I got into a problem, they were the only people who were willing to help.
Good luck and best regards,
Hana


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SDL Community  Identity Verified
United Kingdom
Local time: 18:41
English
Use the Solution Finder Jan 7, 2010

Hi Ralph,

Use the solution finder like this;

http://talisma.sdl.com

Then go the the tab called Solution Finder and now go here;

Licensing Problems
- My software runs in demo mode only, or Activation/Licensing does not work.
- - Activation Code
- - - I cannot return my activation code.
- - - - I get an error message when I click on Return License.

This will bring up a form that you can fill in to generate a support request and you will be contacted, normally within a day.

I hope this helps.

Regards

Paul


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SDL Community  Identity Verified
United Kingdom
Local time: 18:41
English
This address is incorrect Jan 7, 2010

hadamkov wrote:

Hello Ralph,

I had similar "problem" caused by my own fault... It happens.
If you wish, try this e-mail address customersupport@sdl.com. Last time I got into a problem, they were the only people who were willing to help.
Good luck and best regards,
Hana


Hi all,

This is not the correct address for Support at SDL. If you have a support contract then you will know how to contact support, otherwise please use the Solution Finder. If you don't do this then your e-mail will be lost somewhere in the ether and you will be annoyed because we don't respond etc etc...

Regards

Paul


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