Trados 2007 - how can I reinstall the lic key on the computer?
Thread poster: Michal Circolone

Michal Circolone  Identity Verified
United States
Local time: 14:01
Member (2009)
Hebrew to English
+ ...
Jan 14, 2010

My computer had a disk error.
When I received it back from my tech guy I'm unable to start the workbench as I have the error message that the trial period is over and I need to either put the license key or it will run on demo mode.

I have Trados 2007 as part of TGB of Trados 2009 Studio Plus package.
I don't see where I can reset the license in "My licenses" section on the SDL website.

Can someone please help?!


Thanks,
Michal


[Edited at 2010-01-15 03:10 GMT]

[Edited at 2010-01-15 14:13 GMT]

[Edited at 2010-01-15 14:19 GMT]


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Stanislaw Czech, MCIL  Identity Verified
United Kingdom
Local time: 22:01
Member (2006)
English to Polish
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Have you tried to return the licence using license manager? Jan 15, 2010

You need to do it before uninstalling Trados/reinstalling system. Should it be unavailable you need to contact support submitting a support ticket.

Best Regards
Stanislaw

Edited to add:

You'll find license manager in menu Start>Programs>SDL International>SLD 2007 Trados Freelance?License manager

[Edited at 2010-01-15 02:36 GMT]


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Michal Circolone  Identity Verified
United States
Local time: 14:01
Member (2009)
Hebrew to English
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TOPIC STARTER
If only it were this simple! Jan 15, 2010

Yes I tried, and the license manager doesn't show my license.
It;'s like I never activated it..
And I did, but like I said a few days ago my computer gave me "Disk Error" screen so I had it repaired. When getting it back, license is gone.
I didn't pay for the premium support package (after paying almost $600.00, paying $120.00 on top for tech premium support is absolutely outrageous, especially since all other software companies out there provide first year warranty/tech support for free!), but I I still hope someone from support will help! I left a message in the online chat app, as it's currently offline.



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Stanislaw Czech, MCIL  Identity Verified
United Kingdom
Local time: 22:01
Member (2006)
English to Polish
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You need to contact support than Jan 15, 2010

see here: http://www.proz.com/forum/sdl_trados_support/154777-forgot_to_return_license_for_sdl_2007.html

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