Cannot return Trados 2007 licence because old hard drive destroyed
Thread poster: Stuart Dowell

Stuart Dowell  Identity Verified
Poland
Local time: 03:40
Member (2007)
Polish to English
+ ...
Jan 21, 2010

My desktop computer has had a fatal crash and I have had to buy a new laptop. I would like to install Trados 2007, which I previously purchased, onto my new computer but I understand that I need to send back the current activation.

Obviously I can't do this as my old computer is broken and the .lic file is in the old computer. Do any of you know a way around this?

I tried contacting Trados directly but this was no use.


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SDL Community  Identity Verified
United Kingdom
Local time: 03:40
English
How did you try? Jan 21, 2010

Use the solution finder like this;

http://talisma.sdl.com

Then go the the tab called Solution Finder and now go here;

Licensing Problems
- My software runs in demo mode only, or Activation/Licensing does not work.
- - Activation Code
- - - I cannot return my activation code.
- - - - I get an error message when I click on Return License.

This will bring up a form that you can fill in to generate a support request and you will be contacted, normally within a day.

I hope this helps.

Regards

Paul


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