Problem logging in to the SDL web site
Thread poster: Isabelle Oros

Isabelle Oros  Identity Verified
France
Local time: 04:52
English to French
+ ...
Apr 18, 2010

I bought a Trados back in 2006 which I have not used for two years. I now wish to install the program on my new computer but I cannot use the email adress to sign in since I now have a new one.
Can you help


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SDL Community  Identity Verified
United Kingdom
Local time: 04:52
English
Logging into your Customer Account Apr 18, 2010

Hi Isabelle,

If oyu can remember what your old email address was then whether you use it or not is irrelevant now as long as you can also remember the password to your account.

If not, then feel free to drop me a mail at pfilkin@sdl.com with a proof of purchase and I'll reset the account to whatever your email address is now.

Regards

Paul


[Edited at 2010-04-18 17:47 GMT]


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