Impossible to return a licence online
Thread poster: Sylvain Leray

Sylvain Leray  Identity Verified
Local time: 21:30
Member (2003)
German to French
Apr 23, 2010

I just had to reformat my PC and of course, it was impossible to return my licence before reformatting as I had no Internet connection working anymore.

Now, when I go under "My licences" in my SDL account, I can see the licences I have activated, but I am unable to expand them, to select "return" or to do anything. I only see the list of my licences, and clicking on the "+" symbol doesn't change anything.

How can I please return my licence to be able to reinstall Trados on my newly formatted PC ?

Many thanks in advance !


Emma Goldsmith  Identity Verified
Local time: 21:30
Member (2010)
Spanish to English

You can download the software from "my account", and then to solve your licencing problem, go to the solution finder at

Click on the Solution Finder tab and go through the steps under "Licensing Problems" until a form comes up that you can fill in to request support.


Sylvain Leray  Identity Verified
Local time: 21:30
Member (2003)
German to French
Solved Apr 24, 2010


I could eventually licence Trados on my newly formated PC without returning the licence first. In my account, it was saying "2 extra activations available", so I tried and it workedicon_smile.gif

Thank you.


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