URGENT:Error Message on opening Trados 2009: "Object reference not set to an instance of an object"
Thread poster: Hilary Wilson

Hilary Wilson  Identity Verified
United Kingdom
Local time: 00:18
English to French
+ ...
May 2, 2010

Hello.
I am totally unable to open Trados 2009.
The following msg comes up:
Object reference not set to an instance object
details are:
Type: Type System.Null reference exception. mscorlib. Version=2.0.0.0. Culture=neutral. PublicKeyToken=b77a5c561934e089

Source: sdl.Core.PluginFramework

I have erased the whole software, cleaned the registry, re-downloaded Trados, and nothing changes.
What do I need to do?
Thank you for your help!
Hilary


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SDL Community  Identity Verified
United Kingdom
Local time: 01:18
English
Contact Support if you cannot open the Program May 5, 2010

Hello Hilary,

If you can't open the program then the best approach is to contact Support so they can help you. Use the solution finder like this;

http://talisma.sdl.com

Then go the the tab called Solution Finder and now go here;

Download & Installation Problems
- I get an error message during installation.
- - I get another error message.

This will bring up a form that you can fill in to generate a support request and you will be contacted, normally within a day.

I hope this helps.

Regards

Paul


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Hilary Wilson  Identity Verified
United Kingdom
Local time: 00:18
English to French
+ ...
TOPIC STARTER
Thank you Paul May 5, 2010

thank you very much for this. I have indeed contacted the support team and was invited to work on line with one of the technicians. it took us 2 sessions over 2 days, but we got there. A file had been corrupted.
After a meltdown week-end, my TM is back in order.


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KarstenB
Germany
Local time: 01:18
English to German
corrupt file Jun 4, 2010

Hello Hilary
Can you please post here which file was corrupted and had to be exchanged?
I believe to have a similar problem here (mscorlib.dll not found) and re-installations didn't help here, either.

Best regards,

Karsten


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Maria Palma  Identity Verified
Austria
German to Spanish
+ ...
Support is not answering Jun 4, 2010

Hello Paul,

I have the same error message as Hilary, the source is sdl.desktop,platform

I did what you suggested her, filled the request form and sent it. I did it last Tuesday and I have no answer. Do you know why?


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Hilary Wilson  Identity Verified
United Kingdom
Local time: 00:18
English to French
+ ...
TOPIC STARTER
@ Karsten - corrupt files Jun 8, 2010

Here is part of the msg I sent to someone else who contacted me directly about this pb. I hope it helps you solve the problem. I was contacted by a Trados technician who gave me the following instructions:

First, she asked me to make sure that there were no hidden files by going to control panel/Appearance and personalization/Folder options/Show hidden files and folders
Then in your user area go to App Data / Roaming / SDL and delete
....
Here is her msg

Before we do so, can you please try the following:
go to C:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\9.1.0.0
and delete the following three files

BaseSettings.xml
plugincache.xml
UserSettings.xml

If you cannot see these files, please make sure you can see hidden files and folders first:
http://windows.microsoft.com/en-us/windows7/Show-hidden-files

Also, from C:\Users\[USERNAME]\AppData\Roaming\SDL
delete the follwing three files:

Sdl.Enterprise.CredentialProvider.xml
Sdl.Enterprise.ServerConnectionManager.xml
Sdl.ProjectApi.CustomCredentialProvider.xml

Now try starting Studio again.

For me, it still didn't work. These files should automatically re-install themselves, but the last one didn't.
she saved the AppData/Roaming/SDL folder as SDL_bak and then I got a bit lost. I think she searched all over my computer and finally tracked the ProjectApi file and inserted it in the correct place.

If you look at the detailed error msg, it should give you an indication as to which file cannot be found.

I hope this helps,


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Maria Palma  Identity Verified
Austria
German to Spanish
+ ...
the solution that worked for me Jun 10, 2010

In my particular case the solution was the following:

Close Studio, then rename the following foders to [originalfoldername]_old:

1. Under Libraries\Documents\My Documents rename the folder "SDL Trados Studio" to "SDL Trados Studio_old"

2. Under C:\ProgramData rename the "SDL" folder to "SDL_old".

3. Under C:\Users\[USERNAME]\AppData\Roaming\ rename the SDL folder to SDL_old.

Then restart Studio

And it worked perfect!


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KarstenB
Germany
Local time: 01:18
English to German
@Hilary - corrupt files Aug 1, 2010

Hi Hilary and MPalma
Thanks for posting your solutions to the problems. It might help someone who comes here with a similar problem. Unfortunately it didn't work in my case. So I decided to start all over again and erased my hard disk to set up a clean Windows installation. Now it seems to work... but there's the next problem with my notebook, where I can't copy from the concordance box. But this is another story (I guess the file is to big; seems to work with smaller ones).

Best regards,

Karsten


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URGENT:Error Message on opening Trados 2009: "Object reference not set to an instance of an object"

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