PC Crash - TRADOS licence
Thread poster: De Sena Viegas

De Sena Viegas  Identity Verified
Local time: 09:56
English to Portuguese
+ ...
Jun 16, 2010

Hi everybody,

Yesterday I had a PC crash and the only solution I found was to reinstall my OS (Windows 7 Ultimate) again. I wasn't sure if by doing this the old configuration would be preserved, but I guess somehow that is not the case.

There is still a WINDOWS.OLD and a WINDOWS.OLD.0000 folder, and the old programs are all there.

How can I save my old TRADOS STUDIO 2009 licence?



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SDL Community  Identity Verified
United Kingdom
Local time: 09:56
Report this to SDL Jun 16, 2010

Hi Alexandre,

The best approach would be to report this to SDL using the Solution finder like this.


Then go the the tab called Solution Finder and now go here;

Licensing Problems
- My software runs in demo mode only, or Activation/Licensing does not work.
- - Activation Code
- - - I cannot return my activation code.
- - - - I get an error message when I click on Return License.

This is what would happen if you did try to return a license that you have already lost so it's probably the most apppropriate route. This will bring up a form that you can fill in to generate a support request and you will be contacted, normally within a day.

I hope this helps.



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PC Crash - TRADOS licence

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