Trados Studio: impossible to run because of license
Thread poster: FrancescoP

FrancescoP  Identity Verified
United States
Local time: 08:56
English to Italian
+ ...
Jun 26, 2010

I recently upgraded my Trados 2007 Freelance edition to Trados Studio 2009 Freelance Plus.

I followed ALL the steps for the installation. I first upgraded my Trados 2007 to the 2007 Suite version, then I returned the old license and I upgraded the new one.

When I go in My Account on the SDL web site, I can see my Studio license and I can see there is 1 in use. However, every time I tried to start Studio, I'm asked to insert the product key, and once I do that, I get the following error message:

You should have a valid license to run SDL Trados Studio 2009.

BUT I HAVE A VALID LICENSE!!!

When I go in License Manager, I can see my license in the list of activated license.

However, the License Status window doesn't show any license under Available licenses. But if I click on View activated licenses, the license is there.

When I try to run Studio, I'm asked to insert the activation code. I do that and then I get the message "Congratulations, you have successfully activated the product".

But then I get: You should have a valid license to run SDL Trados Studio 2009.

I wasted the whole day trying to figuring out what went wrong. This forum is my last hope. I really hope I can sort it out before Monday...

I also tried uninstalling everything and reinstalling only Studio. But nothing.

Thanks in advance for your help.

Francesco



[Edited at 2010-06-26 06:28 GMT]


 

FrancescoP  Identity Verified
United States
Local time: 08:56
English to Italian
+ ...
TOPIC STARTER
Problem solved Jun 26, 2010

Surprisingly, this morning when I opened the License Manager, my license was there and I was finally able to run Studio.

It might be that you need 5+ hours after the purchase for your license to become active.

Big THANK YOU to SDL for getting back to me in a matter of hours from my post in this forum and in a weekend!

It is nice to see you really care about your customers!

Best,

Francesco


 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Trados Studio: impossible to run because of license

Advanced search







WordFinder Unlimited
For clarity and excellence

WordFinder is the leading dictionary service that gives you the words you want anywhere, anytime. Access 260+ dictionaries from the world's leading dictionary publishers in virtually any device. Find the right word anywhere, anytime - online or offline.

More info »
TM-Town
Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search