The Trados menu doesn't appear
Thread poster: JPaul ROSETO

JPaul ROSETO
Local time: 20:16
Member (2004)
Italian to French
+ ...
Jul 4, 2010

Translator's Workbench opened with a memory opened, when I click in the Trados menu with Word 2002, The Trados menu doesn't appear. I precise I have Windows 7 (64 bit). I haven't found anything in SDL support. Thanks for help.

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Tomás Cano Binder, BA, CT  Identity Verified
Spain
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Do a search in the fora! Jul 4, 2010

This has been discussed about 20 times in the past. Please do a search in the fora before asking again! Good luck!

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SDL Community  Identity Verified
United Kingdom
Local time: 20:16
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Try these KB Article Jul 4, 2010

Jean-Paul ROSETO wrote:

Translator's Workbench opened with a memory opened, when I click in the Trados menu with Word 2002, The Trados menu doesn't appear. I precise I have Windows 7 (64 bit). I haven't found anything in SDL support. Thanks for help.


Hi Jean-Paul,

I'm not sure where you looked, or if you found these and they didn't help, You can also try these articles;

http://talisma.sdl.com/article.aspx?article=1466&p=1

http://talisma.sdl.com/article.aspx?article=1550&p=1

There are others, and as Tomás said, this has beenm discuyssed a lot in this forum so you'll probably find a lot more by searching the forum.

Regards

Paul


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JPaul ROSETO
Local time: 20:16
Member (2004)
Italian to French
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TOPIC STARTER
when I click on "Trados" near "fenêtre, ?' nothing appears Jul 4, 2010

On the top of a Word 2002 page in the French France version, it appears :
Fichier, édition, affichage, insertion, format, outils, tableau, fenêtre, ?, Trados.
My problem is when I click on "Trados" nothing appears. The solutions proposed previously didn't fix anything.
Near "aide pour Microsoft" (help for Microsoft), there is a red key, when I click on it, the red buttons appears without any problem my problem is for the "Trados" near "?".

I hope this time I am clear.


and thanks for help


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SDL Community  Identity Verified
United Kingdom
Local time: 20:16
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What version are you using? Jul 4, 2010

Hello Jean-Paul,

You have W7 64-bit, pretty new, and Word 2002, pretty old. What version of Trados are you using?

Regards

Paul


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JPaul ROSETO
Local time: 20:16
Member (2004)
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Trados 2007 Jul 4, 2010

I am using Trados 2007

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JPaul ROSETO
Local time: 20:16
Member (2004)
Italian to French
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TOPIC STARTER
the other problem I have now is Jul 4, 2010

it is that when I open translation memory and start translating on the yellow segment, Word 2002 immediately closes and I cannot continue to work with Trados.
Thanks for help


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SDL Community  Identity Verified
United Kingdom
Local time: 20:16
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Reinstall? Jul 4, 2010

Hi Jean-Paul,

Thanks, I presume you are also on version SDLTrados 2007 Suite build 863? Earlier versions may have problems on 64-bit machines - http://talisma.sdl.com/article.aspx?article=1582&p=1

I also found this article and it may help. There is some useful links to the Microsoft KB for template problems with Word 2002.

http://talisma.sdl.com/article.aspx?article=2407&p=1

I don't know what else to suggest at the moment but I think if it was me (and I didn't want a new Office and new Trados version to go with my new W7 64-bit) then I would try uninstalling Trados and Word. Then reinstall Word first and Trados second.

Regards

Paul


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Daniel García
English to Spanish
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Do you use Adobe Acrobat? Jul 4, 2010

Jean-Paul ROSETO wrote:

On the top of a Word 2002 page in the French France version, it appears :
Fichier, édition, affichage, insertion, format, outils, tableau, fenêtre, ?, Trados.
My problem is when I click on "Trados" nothing appears. The solutions proposed previously didn't fix anything.
Near "aide pour Microsoft" (help for Microsoft), there is a red key, when I click on it, the red buttons appears without any problem my problem is for the "Trados" near "?".

I hope this time I am clear.


and thanks for help


Hi, Jean-Paul,

Do you use Adobe Acrobat Professional? Do you have a "PDF Maker" menu in Word?

There are some incompatibilities between Adobe Acrobat and Trados. If you use Adobe Acrobat, that might be the reason of this problem.

Daniel


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