Why do I get "Caught exception :Access is denied!" when trying to submit support query to Trados?
Thread poster: Fredrik Pettersson

Fredrik Pettersson  Identity Verified
Hong Kong
Member (2009)
English to Swedish
+ ...
Sep 18, 2010

Why do I get "Caught exception :Access is denied!" when trying to submit support query to Trados?

Is this problem related to infection?:

I logged in to My account at SDL Trados (https://oos.sdl.com/asp/products/ssl/account/default.asp).
That worked fine.

I then chose "Submit your technical query" because I needed support with my CAT-tool. Whereupon I received this error message (I have never received this error message before and I have always been able to submit my technical queries without problems):

"Caught exception: Access denied!".

I am dealing now with Trojans I got two days ago when I downloaded a web design package that I've purchased at a site. I know my computer is infected, and I am in contact with the vendor of this web design package that I bought so I'm trying to find out what really happened. It seems that the files I downloaded didn't contain virus but something was transmitted during the download when I accepted downloading. Can this have anything to do with that I can't submit my support query to SDL Trados Support, that my computer is infected?

Have anyone else experienced this error message?


Walter Blaser  Identity Verified
Local time: 18:05
French to German
+ ...
Do you have a PSMA? Sep 19, 2010

This may sound silly, but just to make sure: do you have a currently valid PSMA (Product Support and Maintenance Agreement) that allows you to use this function?


[Bearbeitet am 2010-09-19 07:24 GMT]


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Why do I get "Caught exception :Access is denied!" when trying to submit support query to Trados?

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