Why do I get "Caught exception :Access is denied!" when trying to submit support query to Trados?
Thread poster: Fredrik Pettersson

Fredrik Pettersson  Identity Verified
Hong Kong
Member (2009)
English to Swedish
+ ...
Sep 18, 2010

Why do I get "Caught exception :Access is denied!" when trying to submit support query to Trados?

Is this problem related to infection?:

I logged in to My account at SDL Trados (https://oos.sdl.com/asp/products/ssl/account/default.asp).
That worked fine.

I then chose "Submit your technical query" because I needed support with my CAT-tool. Whereupon I received this error message (I have never received this error message before and I have always been able to submit my technical queries without problems):

"Caught exception: Access denied!".

I am dealing now with Trojans I got two days ago when I downloaded a web design package that I've purchased at a site. I know my computer is infected, and I am in contact with the vendor of this web design package that I bought so I'm trying to find out what really happened. It seems that the files I downloaded didn't contain virus but something was transmitted during the download when I accepted downloading. Can this have anything to do with that I can't submit my support query to SDL Trados Support, that my computer is infected?

Have anyone else experienced this error message?

Direct link Reply with quote

Walter Blaser  Identity Verified
Local time: 23:14
French to German
+ ...
Do you have a PSMA? Sep 19, 2010

This may sound silly, but just to make sure: do you have a currently valid PSMA (Product Support and Maintenance Agreement) that allows you to use this function?


[Bearbeitet am 2010-09-19 07:24 GMT]

Direct link Reply with quote

To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Why do I get "Caught exception :Access is denied!" when trying to submit support query to Trados?

Advanced search

memoQ translator pro
Kilgray's memoQ is the world's fastest developing integrated localization & translation environment rendering you more productive and efficient.

With our advanced file filters, unlimited language and advanced file support, memoQ translator pro has been designed for translators and reviewers who work on their own, with other translators or in team-based translation projects.

More info »
Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »

  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search