Trados Studio 2009 - Java issue?
Thread poster: Anne Jackson

Anne Jackson  Identity Verified
Local time: 02:04
Italian to English
Sep 23, 2010

It's clearly not my day, I'm still getting the

"Translation failed:There was a communications protocol error not a valid sequence for the language pair "italian/english"".

message (see earlier post). But now I can't view the translated file in MS Word either. When I try to do this via File-View In-MS Word as Target (which is what I usually do) I get the message

"Error while converting to Word Document"

This developed about an hour ago.

The only thing I can think of is that this morning I okayed a Java update. Having looked at this forum I see that Java has caused problems with Trados, but not these specific problems, so I don't know if it's related.

Please can someone shed some light on this - before I throw the computer out of the window!

Thanks,
Anne


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Jerzy Czopik  Identity Verified
Germany
Local time: 02:04
Member (2003)
Polish to German
+ ...
Do all the problems persist after restarting Studio/computer? Sep 23, 2010

As for the Java problems - not necessarilly the update will be a problem, but it can be.
The error while converting to Word document can be caused by some missing tags.
Please verify your translation with the QA checker.


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Anne Jackson  Identity Verified
Local time: 02:04
Italian to English
TOPIC STARTER
One problem solved, but not the other Sep 23, 2010

Thanks for answering, Jerzy.

That's great and has solved the Word issue, but not the:

"Translation failed:There was a communications protocol error not a valid sequence for the language pair "italian/english"".

Do you have any suggestions to sort that out?

Thanks again


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Jerzy Czopik  Identity Verified
Germany
Local time: 02:04
Member (2003)
Polish to German
+ ...
Do you have the same error on another documents? Sep 23, 2010

Could you please check this?

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Anne Jackson  Identity Verified
Local time: 02:04
Italian to English
TOPIC STARTER
All documents Sep 23, 2010

Yes, today I've tried with 5 or 6 different documents (all originally Word) and I've had the same message every time.

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Anne Jackson  Identity Verified
Local time: 02:04
Italian to English
TOPIC STARTER
Problem continues Sep 24, 2010

I was hoping in a miracle overnight, but I've still got the same problem this morning.

Any help much appreciated.

Thank you


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Jerzy Czopik  Identity Verified
Germany
Local time: 02:04
Member (2003)
Polish to German
+ ...
Please try to do a repair installation of Studio Sep 24, 2010

I do not really know what happened, so please try to do a repair installation of Studio via Control panel.

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Anne Jackson  Identity Verified
Local time: 02:04
Italian to English
TOPIC STARTER
Don't have that option Sep 24, 2010

When I go to do this there is only the Remove option.

Should I totally uninstall and reinstall?


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Jerzy Czopik  Identity Verified
Germany
Local time: 02:04
Member (2003)
Polish to German
+ ...
Install from the installation file over your existing installation Sep 24, 2010

I hope that will work.

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Anne Jackson  Identity Verified
Local time: 02:04
Italian to English
TOPIC STARTER
No luck Sep 25, 2010

Thanks again for your help, but unfortunately it made no difference.

I have invested in the Trados support package, I hope they can help me out in the next few days.

In the meantime I'm back to the old, pre-Trados method for the weekend.


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