Why are SDL Trados licenses such a hassle?
Thread poster: Sonja Biermann

Sonja Biermann  Identity Verified
Local time: 07:51
English to German
+ ...
Oct 24, 2010

I am not so sure whether this is the right forum, but I think the way SDL handles the license management is unacceptable.

I am an individual translation professional and as such almost per definition a faithful Trados user, because I can only work with one programme instance at any time. (Though, sometimes I would like to be able to duplicate myself, but I don't see that this is going to work anytime soon.)

I had Trados installed on two computers, both systems running. Then, for various reasons, I had to set up a new OS on one computer. So far so good, because I had a second system working just fine. I guess you always have to expect some difficulties, when changing a system. The return license thing didn't or hadn't worked, so I couldn't activate Trados; I then submitted a support request (over the weekend, so I didn't really expect anyone to respond).

Then my second system got hit by a virus which found a way through GData and Spybot and the whole system is shot now. And this is the point where I started getting angry. Now I have two computers I can't work with, and though most of my problems aren't really Trados related, the license issue is. I couldn't activate the newly installed Trados Studio instance, meaning I couldn't translate the texts that where scheduled for this weekend. Instead I was spending two days trying to find a way around the whole issue.

For several years now I have been buying every Trados update, I pay immediately and I follow the license agreement (two programme instances) to the letter - and yet I am a potential cheater who can't be trusted. Why is it that everyone is under general suspicion? I suffered two HDD crashes during the past years, a trojan and now the virus. I certainly could live without all of those things, but things happen, you know?

Kind regards

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Stanislav Pokorny  Identity Verified
Czech Republic
Local time: 07:51
English to Czech
+ ...
No problem for me Oct 24, 2010

Hi Sonja,
I understand your frustration. Sh*t happens sometimes.

As for me, I have never had problems with SDL Trados licenses (downloading/returning, whatever). Quite on the contrary, I find their licensing system very convenient: two licenses activated at a time (why would I need more?) and the freedom to move my license from one machine to another anytime.

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Stanislaw Czech, MCIL  Identity Verified
United Kingdom
Local time: 06:51
Member (2006)
English to Polish
+ ...
I fully understand you Oct 26, 2010

Every time my computer catches a running nose, coughs or just opens slower than usually my first thought is not about the machine as such I have a spare one, nor about my data - I have daily backup - only about a licence for Studio and how long it is going to take before I recover it.


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Why are SDL Trados licenses such a hassle?

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