Problem with SDL Studio 2009, cannot open the program, error message
Thread poster: Fabienne Gualino

Fabienne Gualino  Identity Verified
France
Local time: 17:57
Spanish to French
+ ...
Nov 25, 2010

Hello everyone,

I am new with SDL Trados Studio 2009. I don't know why but I cannot open it anymore, when I try I have the following error message: "an unexpected error has occurred while loading the application plugs-in." And then "hexadecimal value 0X00 is an invalid character, line 1, position 1"
I switch off and switch on the computer but it still does not work. I really don't know what I should do! Can anyone help me?? Moreover, I have half of a translation in the program and I really do not want to lose this work! It is quite urgent as I have to have the translation ready for tomorrow!

Thank you so much for your help

Best Regards,

Fabienne

Please I really need some help! I have uninstalled and installed again SDL Trados Studio 2009, and still have the same error message!

Can anyone help me?

Regards,

Fabienne


[Edited at 2010-11-25 12:17 GMT]


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Soonthon LUPKITARO(Ph.D.)  Identity Verified
Thailand
Local time: 23:57
Member (2004)
English to Thai
+ ...
My search Nov 25, 2010

My search gives the following instruction. Let's try it.


Delete the following file:
C:\Users\\AppData\Roaming\SDL\SDL MultiTerm\8.5.0.0\ plugincache.xml
Then restart Multiterm.

In the case of the same problem with Studio, delete the parallel file:
C:\Users\\AppData\Roaming\SDL\SDL Trados Studio\9.1.0.0\plugincache.xml


Soonthon Lupkitaro


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Fabienne Gualino  Identity Verified
France
Local time: 17:57
Spanish to French
+ ...
TOPIC STARTER
Problem solved Nov 25, 2010

Hello!

It is what I have finally found too and it worked!

Thank you very much,

Regards,

Fabienne


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Stella Biagetti
Local time: 14:57
English to Portuguese
+ ...
Thanks! Dec 12, 2010

I had the same problem after a blackout, tried your suggestion and now it's OK!

Thanks a lot!!!

Regards,

Stella


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Stanislaw Czech, MCIL  Identity Verified
United Kingdom
Local time: 16:57
Member (2006)
English to Polish
+ ...
It worked for me too :) Aug 11, 2011

Thank you very much!
S


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SLG  Identity Verified
Local time: 17:57
Spanish to English
Seems to have worked for me too! Jan 10, 2012

Thank you, I had the same problem and this appears to have fixed it!

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Aquamarine76  Identity Verified
Ireland
Local time: 16:57
Member (2005)
English to Spanish
+ ...
And what about for windows 7...help Jan 29, 2012

I got the plug in error after a blackout and then when openingh the error the same message you are all mentioning. I have lost a delivery today and Im about to lose another one and being a single mom, this is really hurting me. I have had similar issues in the past in another computer and at times was able to correct them but this time I canot find the files you are all talking about. I have windows 7 and I dont have the same folders (no document and settings, just program files or my documents).

Please can someone help me...been without sleep for 2 days trying to solve this thanks


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Fabienne Gualino  Identity Verified
France
Local time: 17:57
Spanish to French
+ ...
TOPIC STARTER
Use the research tool Jan 29, 2012

Dear Beatriz,

To find the file we talk about, type "plugincache" or just "plugin" your research tool (the one with the reading glass, that helps you to find files and folders). You will see the files appear then just delete them.

I hope this works,

Regards,

Fabienne


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Aquamarine76  Identity Verified
Ireland
Local time: 16:57
Member (2005)
English to Spanish
+ ...
Thanks :) Feb 2, 2012

Dear Fabienne...finally found the file...and Im trying all that now, though I had unistalled as well...so reinstalling. I'll let everyone know if that worked soon, so hopefully it can be of help

Thanks for the reply


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