Multiterm 2009 SP3 not working with Trados 2007 (SDLTrados2007Suite_FL_863)
Thread poster: Gabriele Hase

Gabriele Hase  Identity Verified
South Africa
Local time: 12:28
English to German
+ ...
Dec 16, 2010

Dear Colleagues,

for days now, I am trying to get Multiterm 2009 working with Trados 2007 (SDLTrados2007Suite_FL_863). Every time I open Multiterm 2009 to create a new termbase, it issues the error message 'External component has thrown an exception'. After cleaning the registry, I reinstalled Trados 2007 and Multiterm 2009 several times, without any success. Java runtime env. 6 update 14, MSXML 4.0 SP2 Parser and SDK, Microsoft Visual C++ 2005 redist. Sp1 and Microsoft Visual C++ 2008 redist. Sp1 were also removed and reinstalled. I used the program 'RepairSDLMultiTermDesktop2009SP3' published by Richard Pushmann at SDL and it returned the following error report:

Problem executing command: C:\Windows\system32\msiexec.exe /f {8302F817-9F82-40F2-8149-8BB50B0250F7} /l ".\MTCore_LOG.log"
Problem executing command: C:\Windows\system32\msiexec.exe /f {EA7AC182-CB13-499B-A9B0-CE64D010A1B2} /l ".\MTExtract_LOG.log"
Problem executing command: C:\Windows\system32\msiexec.exe /f {48401067-6865-480B-B961-24731C529FDB} /l ".\MTAdmin_LOG.log"
Problem executing command: C:\Windows\system32\msiexec.exe /f {399F2130-59E1-11DF-9F46-8091DFD72085} /l ".\Studio_LOG.log".

Now, I am at my wits end. Does someone have any ideas?

Below is the error report which is issued when I try to create a new termbase:

Eine externe Komponente hat eine Ausnahme ausgelöst.
System.Runtime.InteropServices.SEHException, mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089

- c__DisplayClass2.b__0()
bei Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
bei Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
bei Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
bei Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
bei Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
bei Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
bei Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
bei Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
bei Infragistics.Win.UltraWinToolbars.ToolMenuItem.OnClick()
bei Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing(MouseEventArgs e)
bei Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp(MouseEventArgs e)
bei Infragistics.Win.UIElement.OnMouseUp(MouseEventArgs e)
bei Infragistics.Win.TextUIElementBase.OnMouseUp(MouseEventArgs e)
bei Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
bei Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
bei Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
bei Infragistics.Win.UltraControlBase.OnMouseUp(MouseEventArgs e)
bei Infragistics.Win.UltraWinToolbars.PopupControlBase.OnMouseUp(MouseEventArgs e)
bei System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
bei System.Windows.Forms.Control.WndProc(Message& m)
bei System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
bei System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
bei System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


SDL MultiTerm
Microsoft® Windows Vista™ Home Premium
Service Pack 2
3667536 MB

[Edited at 2010-12-16 19:14 GMT]

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Neila Carneiro-Winrow  Identity Verified
English to Portuguese
+ ...
Same problem... Dec 20, 2010

Hello everyone..

I was never able to use MT since I bought it. Always saying that it is not compatible with the version when I tried to open a TB. Searching for help I found out that Side by side tools are not installed properly. I've searched and download about 4 patches only today and yet nothing.

While trying to use Side by side from its folder to activate SDLS MT 2009 it went all well till the last two process.

Problem executing command: C:\WINDOWS\system32\msiexec.exe /f {A1CC3003-50E3-4EBA-965A-377250B576BF} /l*v "C:\Arquivos de programas\SDL\SDL MultiTerm\MultiTermSideBySide\Reinstalling 2009 core.log"

Problem executing command: C:\WINDOWS\system32\msiexec.exe /f {6416EEE2-6332-45FC-B63B-8E14F8A73991} /l*v "C:\Arquivos de programas\SDL\SDL MultiTerm\MultiTermSideBySide\Reinstalling Studio 2009.log"

Cheers from Brazil,

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