Trial version failure ("the trial has now expired")
Thread poster: Layla de Chabot

Layla de Chabot  Identity Verified
France
Local time: 07:13
English to French
Feb 11, 2011

Hello everyone,

I am trying to install the "30 day trial version" but I get the message "trial has now expired".
It is the first time I install this.
Could someone help me on this please?

Thanks


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keshab  Identity Verified
Local time: 10:43
Member (2006)
English to Hindi
+ ...
check the IP address Feb 11, 2011

Hi Layla,

Did you download SDL Trados trial version from a trusted site? Please check.
Another possibility can't be ignored. Are you sure that you have downloaded it from your unique IP address? Please check. If once it downloaded by anybody from the same IP address before 30 days, then the trial version will not work as that IP address is marked.

Try to download it from any other IP address. Hope this will work.





[Edited at 2011-02-11 15:58 GMT]

[Edited at 2011-02-11 15:59 GMT]


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Layla de Chabot  Identity Verified
France
Local time: 07:13
English to French
TOPIC STARTER
downloaded from trados website Feb 11, 2011

Hi Keshab,

thanks for your reply.
Yes, I dwnloaded SDL Trados from the official website. And for the first time as far as I know.
Ironically, I am receiving the automatic tutorials to "help me start".


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Ambrose Li  Identity Verified
Canada
Local time: 01:13
Chinese to English
+ ...
Feb 11, 2011

keshab wrote:

Are you sure that you have downloaded it from your unique IP address? Please check. If once it downloaded by anybody from the same IP address before 30 days, then the trial version will not work as that IP address is marked.

Try to download it from any other IP address. Hope this will work.


I can’t believe anyone in 2011 would still do this kind of check. With almost everyone given dynamic addresses and some even behind NAT’s, this kind of check have been invalid for years.

[Edited to retract an incorrect statement]

[Edited at 2011-02-11 20:43 GMT]


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SDL Community  Identity Verified
United Kingdom
Local time: 07:13
English
Neither can I ;-) Feb 11, 2011

I can’t believe anyone in 2011 would still do this kind of check.


This is of course wrong information so you are basing your comments an incorrect statement. I think the problem Layla has might be connected to the date on her computer. The license will be looking to start from todays date and if the computer isn't there yet then the software won't license.

Worth checking for starters anyway.

Regards

Paul


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Layla de Chabot  Identity Verified
France
Local time: 07:13
English to French
TOPIC STARTER
Date is correct Feb 11, 2011

Hi,
I'm afraid the date is correct.
I have to say, that after 2 unsuccessful attempts, I turned to the free version of Wordfast...

Thanks anyway.


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Ambrose Li  Identity Verified
Canada
Local time: 01:13
Chinese to English
+ ...
Thanks for the correction Feb 11, 2011

SDL Support wrote:

This is of course wrong information so you are basing your comments an incorrect statement. I think the problem Layla has might be connected to the date on her computer. The license will be looking to start from todays date and if the computer isn't there yet then the software won't license.


Thanks for the correction and the reassurance. I apologize for my incorrect statement.


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Katarina Bovin
Local time: 07:13
English to Swedish
Problem with SDL's settings? Feb 11, 2011

This is a problem I also have expericenced (even if the date is correct). Perhaps it would be worth for SDL to look into this issue, for not to losing customers. I would thought it would not be so hard to copy settings from most software offering 30-days trial (never had similar problem) or even the trial version of Workbench.
Best Regards,
Katarina


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SDL Community  Identity Verified
United Kingdom
Local time: 07:13
English
Anyone still with this problem... Feb 12, 2011

... and interested in resolving it can drop me a mail at pfilkin@sdl.com and we can take a look at why this is happenning.

Regards

Paul


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