Licensing
Thread poster: verseau213

verseau213  Identity Verified
United States
Italian to English
+ ...
Apr 21, 2011

Hi Everyone,

I'm hoping someone might have advice for my problem:


I just bought a new computer, and recently purchased Trados 2009. I downloaded it and installed it on my computer.


I entered my given serial number, but it never seemed to register, because every time I opened the program I was still using it in evaluation mode. I had read that it would do this until the 30 day evaluation period ended, but it still did not seem right to me.


I am still in the 30 day evaluation period, and my new computer had died. It is going to be replaced per my warranty, but I lose everything on it.


Did I lose my Trados license? I cannot find support for this on the SDL website. If anyone knows of a number I can use, I would be grateful. I am new to using Trados for freelancing, but I am very familiar with it in its project management capacities.



Thank you!


 

Walter Blaser  Identity Verified
Switzerland
Local time: 07:13
French to German
+ ...
Did you return your license? Apr 25, 2011

If you want to transfer your license to another PC, you first need to return it.

I do not know what happened when you activated on your new PC because you did not say what message you received after completing this. In order to know whether your license is in use or not, go to your customer account. Under 'My licences', you can check whether your license is in use or still available.
If it is in use, you first need to return it. If the activation is on the PC that "died", you obviously cannot do this anymore and will have to contact SDL so that they reset your license. ou can do this from kb.sdl.com under "Licensing Issues".

Until yo get this solved you can still go on using the SW within the 30 day trial period. The only thing you need to do is to click on "Continue in evaluation mode" (or similar, I can't remember exactly what it is called) every time you launch Studio.

You will also find a lot of useful information on licensing here:
http://blog.sdl.com/blog/2011/02/sdl-trados-video-help-series.html

Walter


 


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