Trados Suite 2009, problems with activating license
Thread poster: Katarina Andersson

Katarina Andersson  Identity Verified
Local time: 16:59
Member (2006)
Italian to Swedish
+ ...
Jul 20, 2011

Hello,

As my old computer crashed, I bought a new one reinstalled the Trados Suite, then there was a fabrication defect on the new computer and had to change that computer to another new one, I then reinstalled again Trados Suite on this last computer too. But I cannot activate the license anymore as it says the extra activations are exceeded. As I had not understood one needs to return the license every time one wants to reinstall it on another computer, I cannot do it now as the old computer does not function anymore, and the other one that was defect has been returned to the distributor.

Could you tell me who to contact or what to do? As I cannot use the Trados Suite for the moment, the trial mode does not work anymore either. And for my work this now turns out to be a problem.

There seem to be no clues on SDL's website how to phone for support or write other than to sales representatives. Seems to only say one needs to pay 200 euros to get access to support which frankly seems very strange to me.

Anyway, if anyone has had this problem or know how or who to contact to solve the problem that would be nice.:-)

Thanks,

Katarina Andersson.


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Jerzy Czopik  Identity Verified
Germany
Local time: 16:59
Member (2003)
Polish to German
+ ...
Use the support from the Knowledge Base page Jul 20, 2011

Go to http://kb.sdl,com and from the menu on the top chose the Solution finder, then start the proces for licensing issues. This will either give you a solution or contact you with the support. For free, of course.

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Katarina Andersson  Identity Verified
Local time: 16:59
Member (2006)
Italian to Swedish
+ ...
TOPIC STARTER
Thanks!! Jul 22, 2011

Hello,

thanks a lot for the help.:-))


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Trados Suite 2009, problems with activating license

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