Problem with SDL License
Thread poster: Raquel Benaim

Raquel Benaim  Identity Verified
Panama
Local time: 04:02
Member (2008)
Spanish to English
+ ...
Jul 29, 2011

I purchased the full SDL 2009 Studio Freelance version. I have been using the product once I activated it with my License and when I was going to use it again to finish a translation, the software did not allow me to access my files and requested a valid license, which I have and already used to activate the product. Now I cannot access my files and lost all my work which I have to begin again. Can anyone help me with any suggestion? It is very difficult to get answers from the SDL automated system.

 

Sherefedin MUSTAFA
Netherlands
Local time: 11:02
Member
English to Macedonian
+ ...
Have a look Jul 29, 2011

at this topic
http://www.proz.com/forum/sdl_trados_support/192416-new_licensing_videos_for_sdl_trados.html

hope it helps.


 

SDL Community  Identity Verified
United Kingdom
Local time: 11:02
English
Use the Solution Finder. Jul 29, 2011

Hi,

I used the Solution Finder like this... guessing at your symptons;

http://kb.sdl.com

Licensing Problems
- I am using SDL Trados (Studio, Translator's Workbench, SDLX, MultiTerm, SDL Passolo Essential, ...).
- - Activation code
- - - You have correctly followed the instructions from KB article #1349: Licensing via Activation Codes.
- - - - The state of your license is Damaged.

This led me to this article that might be useful:

http://kb.sdl.com/article.aspx?article=3544&p=1

If not, then the next step in the Solution Finder will allow you to submit a case like this:

- - - - - I have followed the instructions in KB article #3544, but the state is still Damaged.

The licensing team will be back to you, normally within a day... but that won't be until Monday at the earliest now.

Regards

Paul


 

Raquel Benaim  Identity Verified
Panama
Local time: 04:02
Member (2008)
Spanish to English
+ ...
TOPIC STARTER
License Repair Jul 29, 2011

Thank you Paul, I followed your instructions and the license is not listed. I received the following message when I tried to repair: No information about SDL licenses could be retrieved. Please check your license locations.
The license server is either down, not existing or not responding.


 

SDL Community  Identity Verified
United Kingdom
Local time: 11:02
English
Environment perhaps? Jul 29, 2011

Hi Raquel,

Have you checked the things in this video? It's only a few minutes long and might help get to the bottom of the problem.

http://www.youtube.com/watch?v=iq0wq12uI-M&hd=1

Regards

Paul


 


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Problem with SDL License

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