"Exception of type "system.OutofMemoryException" was thrown
Thread poster: Berenice Font

Berenice Font  Identity Verified
Mexico
Local time: 06:06
Member (2010)
English to Spanish
+ ...
Sep 1, 2011

Hi dear colleagues. I am a level 1 Trados User. I have been working for the last week on a large project which came as a project package from the PM and when saving my bilingual files and sometimes even when confirming the translation, this message appears:
"Exception of type "System.OutofMemoryException".

Could anybody share with me why this happens, what are the implications and risks? What should I do about it?

Now, another doubt came up: when needing SDL support, I logged into their site and couldn't find how to ask for support. Do they have something like technical support for users? Do I have to buy my access to online technical support in addition to my license?

Thank you all in advance.

Berenice


 

Wolf Kux  Identity Verified
Brazil
Local time: 08:06
Member (2006)
German to Portuguese
+ ...
Circumventing ... Sep 1, 2011

... this error:

Close all other open programs, and try again.

If this does not solve this problem, try to restart your computer, but open only Trados. Close all other unnecessarily software. Or look on how big your RAM memory is, and consider to expand it. RAM memory is not much expensive nowadays, and could be installed in a few minutes if it is the correct one for your computer. Notebooks are a little bit difficult to get RAM memory expansion.

I use a Windows 7 Ultimate computer with 8 GB of RAM, and sometimes I get this error.

On the other hand, it may happen that some of programs you closed did not freed RAM memory.

Another approach: when creating a new project, try to add files to be translated as one by one, not a complete folder.

Finally, if nothing of this solves the problem, try to split the file to be translated, if possible.

HTH

[Editada em 2011-09-01 11:30 GMT]


 

Nora Diaz  Identity Verified
Mexico
Local time: 05:06
Member (2002)
English to Spanish
+ ...
Lots of frustration Sep 1, 2011

Hi Berenice,

While I can't offer any definitive solutions, I can at least sympathize. I've recently been plagued with System Out of Memory issues when working with certain large files, and while SDL Support has been actively trying to help me figure out what to do, I haven't been able to solve the issue.

One suggestion I got from SDL was to lower the maximum embedded file size, but there are some limitations to this approach, especially if you're not in charge of the entire translation cycle, as explained by Sébastien Desautel in this blog entry:

http://studiotroubleshooting.blogspot.com/2011/04/sdlxliff-filetype-options-embedded-or.html

I originally had 8 GB of RAM and went and increased it to 14 GB, and you know what? It made no difference. The error still happens, very frustratingly when I'm close to the end of project preparation.

So, again, I can't really help much but I can sympathize.

[Edited at 2011-09-01 15:55 GMT]


 


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