user account under sdl.com blocked
Thread poster: Jörg Grunewald
Jörg Grunewald
Germany
Local time: 03:30
English to German
+ ...
Sep 23, 2011

Hi all,

I want to install my SDL Trados 2007 again after having setup my new computer. But upon logging in under SDL.com / my account, it says "Ihre E-Mail-Adresse wurde erkannt, ist jedoch nicht für ein Konto aktiviert.", roughly meaning "Your E-Mail-Address was recognized, but is not activated for an account". And I DEFINITELY have a license. Also, I am referred to some livechat, the people there also having no idea what is going on. So anyone who knows what the problem is? Anyone else unable to log in?

HELP!

Thanks

Jörg


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SDL Community  Identity Verified
United Kingdom
Local time: 03:30
English
Reply Sep 23, 2011

Hi Jörg,

I'm not sure why this is happening. Can you send an email to our colleagues at orderprocessing@sdl.com and include a link to this post, the e-mail address you are trying and if you can find it, your order number.

This will enable them to solve this for you.

Best Regards,
Luis


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Jörg Grunewald
Germany
Local time: 03:30
English to German
+ ...
TOPIC STARTER
Right, did that. Sep 27, 2011

Hi Luis,

OK. I did that yesterday. How long will it take? Please mind: You're blocking me from working here.

Best regards

Jörg


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