Returning SDL licences
Thread poster: Bruno Depascale

Bruno Depascale  Identity Verified
Local time: 05:47
Member (2009)
English to Italian
+ ...
Oct 20, 2011

Hi everybody,
I know this issue has been raised before, but I found really strange the process of the off-line returning of licenses to Trados.
I have had to format my PC and had forgot to return Trados licenses. When I have reinstalled it I have seen there is absolutely NO WAY to return them online.
So, I followed the process described in other forum posts, namely, go to the knowledge base, search an article about licenses and write a comment if this article has helped you.
I find this absolutely strange: no software company behaves in this was. If I have purchased a product I MUST have the option to deactivate it online, without having to add a comment to a knowledge base article..

BTW I appreciate Trados posting a video on Proz, because the procedure I had read from the other forum posts was not even correct.
One has to follow these steps:

-Knowledge base
-Solution finder
-Licensing problems
-I have lost one of my licenses activations.

Why do we have to follow this really strange procedure????

[Edited at 2011-10-20 09:07 GMT]

Direct link Reply with quote

To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Returning SDL licences

Advanced search

Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »
Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »

  • All of
  • Term search
  • Jobs
  • Forums
  • Multiple search