Returning SDL licences
Thread poster: Bruno Depascale

Bruno Depascale  Identity Verified
Local time: 10:26
Member (2009)
English to Italian
+ ...
Oct 20, 2011

Hi everybody,
I know this issue has been raised before, but I found really strange the process of the off-line returning of licenses to Trados.
I have had to format my PC and had forgot to return Trados licenses. When I have reinstalled it I have seen there is absolutely NO WAY to return them online.
So, I followed the process described in other forum posts, namely, go to the knowledge base, search an article about licenses and write a comment if this article has helped you.
I find this absolutely strange: no software company behaves in this was. If I have purchased a product I MUST have the option to deactivate it online, without having to add a comment to a knowledge base article..

BTW I appreciate Trados posting a video on Proz, because the procedure I had read from the other forum posts was not even correct.
One has to follow these steps:

-Knowledge base
-Solution finder
-Licensing problems
-I have lost one of my licenses activations.

Why do we have to follow this really strange procedure????

[Edited at 2011-10-20 09:07 GMT]

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Returning SDL licences

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