2011 Update Issue
Thread poster: Bernard Lieber

Bernard Lieber  Identity Verified
Local time: 13:19
English to French
+ ...
Nov 3, 2011

Looks like there's a patch for 2011 (2.0.2696.0), downloads ok under Vista Pro 32-bit and Windows 7 64-bit but won't install, message reads "Windows Installer can't find the application or patch is for another version of the program"

 

Adam Bojan  Identity Verified
Poland
Local time: 13:19
Dutch to Polish
+ ...
the same here Nov 3, 2011

I confirm the same issue, update failed with the same message.

regards
Adam


 

René VINCHON  Identity Verified
France
Member
German to French
+ ...
Same issue Nov 3, 2011

I confirm
René


 

Ines Burrell  Identity Verified
United Kingdom
Local time: 12:19
Member (2004)
English to Latvian
+ ...
Yup Nov 3, 2011

Same here. At least we are in a good company...

Ines


 

Helmaninquiel
Local time: 13:19
English to Spanish
+ ...
You are not alone Nov 3, 2011

Same here

 

Geneviève von Levetzow  Identity Verified
Local time: 13:19
Member (2002)
French to German
+ ...
And Nov 3, 2011

one more....

Geneviève


 

SDL Community  Identity Verified
United Kingdom
Local time: 13:19
English
Couple of questions Nov 3, 2011

Hi,

I had this same error this afternoon on a VM. My laptop updated successfully but the one on my VM was using a different version of Studio 2011. So, can you confirm the version number of Studio that you are running just in case any of you have an older Beta version, or maybe the Early Access with an extended license period.

In Help About it should say Studio 2011 10.0.2692.0

The error message is a windows error message that often shows up when there is a system policy set to restrict installation or upgrades at user level as opposed to admin. So it could also be caused by security restrictions on your machine... such as UAC on W7 / Vista.

Perhaps you could check these things and report back?

Regards

Paul


 

Bernard Lieber  Identity Verified
Local time: 13:19
English to French
+ ...
TOPIC STARTER
Update Nov 3, 2011

Hi Paul,

The version under Vista Pro is 10.0.2671.0, same for Windows 7 Pro.

Bernard


 

SDL Community  Identity Verified
United Kingdom
Local time: 13:19
English
Early Access version Nov 3, 2011

Hi Bernhard,

You are running the Early Access version and not the production release which is 2692 as opposed to 2671.

You should uninstall this version (no need to return your license) and download and install the correct version from your My Account. This should resolve the problem.

Regards

Paul


 

Ines Burrell  Identity Verified
United Kingdom
Local time: 12:19
Member (2004)
English to Latvian
+ ...
Paul is right Nov 4, 2011

I had another problem yesterday with term recognition not working and a very helpful SDL support worker (I always complain about the response time but last night I was just blown away by their efficiency) fixed my problem and the update problem as well - I indeed had to uninstall Studio and install it again and it was fine after that.

 


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