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Technical forums » SDL Trados support »
Workbench: Runtime error
Thread poster: Verónica Gauna Kroeger

Verónica Gauna Kroeger  Identity Verified
China
Local time: 18:05
Member (2008)
English to Spanish
+ ...
Nov 22, 2011

Hi. I´ve recently had a problem with Workbench. When I tried to analyse a Word document, Workbench stopped working and the following message appeared:

Runtime error
Program:\.....\TW4WIN.exe
This application has requested the Runtime to terminate it in an unusual way.

It´s weird because, until now, it only happened with a particular Word document, not with all of them... I´ve seen other posts in which people got the same error message (but not when analysing) but I couldn´t find a solution, not yet...

Thank you SO much!



*I´m working with Trados 7 and Word 2003.


[Edited at 2011-11-22 23:16 GMT]

[Edited at 2011-11-22 23:19 GMT]
 

Jerzy Czopik  Identity Verified
Germany
Local time: 12:05
Member (2003)
Polish to German
+ ...
Save the Word file as rtf before you analyse it Nov 22, 2011

This error is caused by the Word file itself.
Most probably you will have also errors during cleanup.
Save Word as rtf - if possible.
If not, try to use Open&Repair in Word. Should this not help, use OpenOffice to open the Word file and save as Word again. This can work like magic sometimes.
 

Verónica Gauna Kroeger  Identity Verified
China
Local time: 18:05
Member (2008)
English to Spanish
+ ...
TOPIC STARTER
not lucky... Nov 23, 2011

Hi, Jerzy, thank you for your answer and the different options that you gave me.
I tried all of them but, unfortunately, I was not lucky. I even tried the easy copy-paste option, just in case, but nothing...
 


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Workbench: Runtime error

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