Multiterm 2011 stopped working
Thread poster: Jacques Ampolini
Jacques Ampolini  Identity Verified
United States
Local time: 01:17
Member (2003)
English to French
+ ...
Dec 28, 2011

I installed Studio and Multiterm 2011 as upgrades from 2009.
Studio works well but Multiterm dos not start (I get the message "Multiterm stopped working")
I would appreciate your help.

[Edited at 2011-12-28 21:57 GMT]


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SDL Community  Identity Verified
United Kingdom
Local time: 07:17
English
First try deleting... Dec 28, 2011

... these files and then restart MultiTerm.

Can you try deleting the following files in C:\Documents and Settings\[username]\Application Data\SDL\SDL MultiTerm\MultiTerm9\ and restart. If you are using Vista or W7 it will be C:\Users\[username]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm9\.

BaseSettings.xml
plugincache.xml
UserSettings.xml

They will be recreated when you restart and it may help.

If it doesn't help then go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

- Download and Installation Problems
-- The installation went fine, but now I get an error message when opening or using the program.
--- The error occurs in SDL MultiTerm 2011.

This will bring up a form that you can fill in to generate a support request and you will be contacted, normally within a day.

I hope this helps.

Regards

Paul


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Jacques Ampolini  Identity Verified
United States
Local time: 01:17
Member (2003)
English to French
+ ...
TOPIC STARTER
Multiterm 2011 stopped working Dec 29, 2011

Thank you for your input.

I was not able to find the files you mentioned; even the Search Files and Programs did not find them.

I went through the web site you indicated and did what was requested, then I got the message that said (I don't remember precisely)...the object was not found/existing...

Thus I am not sure you got my reply.

Please advise.

Jacques Ampolini.


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