SDL Studio 2011 Licensing failed
Thread poster:  Identity Verified
Local time: 07:57
English to Arabic
+ ...
Feb 4, 2012


I tried to deactivate my license to use it on another PC and I could not. So, I tried to activate it again on the original PC but it failed giving me the following messages:
When activating online:

Activation failed:
Can not connect to the activation server. Check your internet connnection…..etc.
Support reference: cannotConnectToWebSite

(Note: My connection is ok when tested)

When activating offline:

Offline activation failed:
You do not need to do anything….etc
Support reference: BadUnlockCode

I noticed something when trying to activate it again, which is the Installation ID (it has changed). It differs from the one I received when I purchased the product and it appears in non editable dim mode when I try to activate SDL offline.

Please help urgently
Thank you

[Edited at 2012-02-04 08:39 GMT]


Giles Watson  Identity Verified
Local time: 05:57
Italian to English
Solution finder Feb 4, 2012

Hi Ahmad,

Take a look at this thread, particularly the posts from SDL staff:

Good luck!



To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

SDL Studio 2011 Licensing failed

Advanced search

BaccS – Business Accounting Software
Modern desktop project management for freelance translators

BaccS makes it easy for translators to manage their projects, schedule tasks, create invoices, and view highly customizable reports. User-friendly, integration, community-driven development – a few reasons BaccS is trusted by translators!

More info »
CafeTran Espresso
You've never met a CAT tool this clever!

Translate faster & easier, using a sophisticated CAT tool built by a translator / developer. Accept jobs from clients who use SDL Trados, MemoQ, Wordfast & major CAT tools. Download and start using CafeTran Espresso -- for free

More info »

  • All of
  • Term search
  • Jobs
  • Forums
  • Multiple search