SDL Studio 2011 Licensing failed
Thread poster: ahmadwadan.com

ahmadwadan.com  Identity Verified
Kuwait
Local time: 07:57
English to Arabic
+ ...
Feb 4, 2012

Hello,

I tried to deactivate my license to use it on another PC and I could not. So, I tried to activate it again on the original PC but it failed giving me the following messages:
-------------------------------------------------
When activating online:

Activation failed:
Can not connect to the activation server. Check your internet connnection…..etc.
Support reference: cannotConnectToWebSite

(Note: My connection is ok when tested)

When activating offline:

Offline activation failed:
You do not need to do anything….etc
Support reference: BadUnlockCode
-------------------------------------------------

I noticed something when trying to activate it again, which is the Installation ID (it has changed). It differs from the one I received when I purchased the product and it appears in non editable dim mode when I try to activate SDL offline.

Please help urgently
Thank you

[Edited at 2012-02-04 08:39 GMT]


 

Giles Watson  Identity Verified
Italy
Local time: 05:57
Italian to English
Solution finder Feb 4, 2012

Hi Ahmad,

Take a look at this thread, particularly the posts from SDL staff:

http://www.proz.com/forum/sdl_trados_support/150115-how_to_return_trados_license.html#1255351

Good luck!

Giles


 


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