I sent my translator a project package created in Trados 2009. She has completed the translation in Trados Freelance 2011. But, now when she is trying to create a return package, she says that the button to do so is disabled. Its been around 20 days since she installed the Free trial, so shouldn't be a problem as the version should be fully functional for a 30 day period.
Does she need to upgrade to create a return package?
... is simply not selecting the project before trying the create return package command. Worth checking anyway.