Returning Trados 2009 license / crashed pc
Thread poster: Nathalie Ohana

Nathalie Ohana  Identity Verified
United States
Local time: 04:58
Member (2010)
English to French
Mar 25, 2012

Good day to all !

My pc crashed and I was wondering how to return my Trados License and then put it on my new pc. (I have kept the license number and all needed data).

I do have an extra license but I prefer to keep it for emergency needs.

If you can help me with this that would be great.

Thank you.

Nathalie


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Natalie  Identity Verified
Poland
Local time: 10:58
Member (2002)
English to Russian
+ ...

Moderator of this forum
--- Mar 25, 2012

Hi Nathalie,

This problem has been discussed many times here in the forum and the solution could be easily found. Quoting one of the recent postings by Paul:


If you had to reinstall windows and didn't return your license first then you will probably have to contact the Licensing Support team to reset your license so you can use it again.

Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here:

Licensing Problems
- I have lost one of my license activations and would like to have it reset.

This will bring up a form that you can fill in to generate a support request and you will be contacted, normally within a working day.
http://www.proz.com/post/1912438#1912438




[Edited at 2012-03-25 17:09 GMT]


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Nathalie Ohana  Identity Verified
United States
Local time: 04:58
Member (2010)
English to French
TOPIC STARTER
Never got an answer Mar 25, 2012

Thank you.
I should have stated that I have done that earlier but never got an answer.
Is there any other possibility ?

Thanks.


Nathalie


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Natalie  Identity Verified
Poland
Local time: 10:58
Member (2002)
English to Russian
+ ...

Moderator of this forum
Hardly possible Mar 25, 2012

You might have done something wrong - the support answers either immediately or within a few hours (in the working days, of course).

Do you have a copy and the number of your request? Contact the support via chat and ask them to check.




[Edited at 2012-03-25 17:27 GMT]


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Nathalie Ohana  Identity Verified
United States
Local time: 04:58
Member (2010)
English to French
TOPIC STARTER
No request number Mar 25, 2012

Thanks.

I did it again. Hope it will work this time.

Kind regards,

Nathalie


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Nathalie Ohana  Identity Verified
United States
Local time: 04:58
Member (2010)
English to French
TOPIC STARTER
Not downloading Mar 27, 2012

After having gotten back my license, I have attempted to download it, to no avail. It just does not download and stop in the middle of the process.

Anything like that ever happened ? What is the solution ?


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Natalie  Identity Verified
Poland
Local time: 10:58
Member (2002)
English to Russian
+ ...

Moderator of this forum
Nathalie, could you be more specific, please? Mar 27, 2012

What are you attempting to download?

In case you are attempting to download Studio and have problems with Internet connection, you should look for some software that facilitates downloading large files by resuming download from where it has been interrupted.


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Nathalie Ohana  Identity Verified
United States
Local time: 04:58
Member (2010)
English to French
TOPIC STARTER
Attempting to download Studio 2009 Mar 27, 2012

Yes, Studio 2009.
I have no problem with the Internet connection.


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Natalie  Identity Verified
Poland
Local time: 10:58
Member (2002)
English to Russian
+ ...

Moderator of this forum
OK Mar 27, 2012

If the download stops in the middle, it means that there is some problem with the connection to the SDL server.

You may want to read this article about download managers http://en.wikipedia.org/wiki/Download_manager and use one of the managers listed there (or any other that you may find elsewhere).


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