some additional questions.
which version of Trados do you use. If you use an early version of 6.5, you should load the actual patches.
It seems not correct, that the index entry has the Tw4WinInternal style. Can you see, if the original segment in the tm has these style formatting in the source ore target ?
Has the original text in the word file these style format ?
Are you sure, that you don\'t translate a tagged file ?
The Tw4WinInternal style comes from converting the original file format (Amipro) to RTF using some special tool. Your answer did shed some light on my problem. I wonder how come there\'re these tags since I don\'t use Trados for conversion...