SDL Trados 2007: Restore activation not returned before reinstalling OS?
Thread poster: Artem Vakhitov

Artem Vakhitov  Identity Verified
Estonia
Member (2012)
English to Russian
+ ...
May 29, 2012

I needed to reinstall my OS, and to prepare for that, I uninstalled SDL Trados 2007 Freelance *and* SDL Trados Studio 2011 Freelance first. I didn't return the licenses, following the advice here: http://www.filose.com/site/blog/116-different-types-of-sdl-trados-2011-licenses . These are not the official instructions and they may not apply to Trados 2007 specifically, but I realized that too late.

Now, after I have reinstalled the OS and both applications, Studio works OK, but Trados 2007 asks me to activate it. When I choose to connect to local license server (27000@localhost), it Trados 2007 loads after a delay and works until next launch when it displays activation window again. In "My Licenses" on SDL site, it's displayed as activated. Yet the License Manager tells me "No information about SDL licenses could be retrieved. Please check your license locations. The license server could not be reached." Now, I have additional activation but would prefer not to spend them.

Can I return this license somehow?

[Edited at 2012-05-29 15:40 GMT]


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Natalie  Identity Verified
Poland
Local time: 18:38
Member (2002)
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Moderator of this forum
Please May 29, 2012

make a search of this forum: this problem is discussed regularly, if I am not mistaken, there is even a thread of today.

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Artem Vakhitov  Identity Verified
Estonia
Member (2012)
English to Russian
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SDL Support wouldn't help return license, had to use an extra activation May 30, 2012

Update: I logged a support case with SDL, but they didn't seem to be willing or able to help me return the license I had to activate SDL Trados 2007 using an extra activation, and I guess the original activation is lost forever.

Therefore, folks, don't ever uninstall SDL Trados 2007 without returning the license first!

I have to say that this is a very awkward and unintuitive system. Every other software I have used handles activation better and doesn't force the user to manually return the license on uninstall.


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Natalie  Identity Verified
Poland
Local time: 18:38
Member (2002)
English to Russian
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Moderator of this forum
Users should read license agreements May 30, 2012

The license information is available everywhere: in the videos, manual, help, forums and, of course, in the license itself which you see on the screen during software installation. You only need to take a while to read it.



[Edited at 2012-05-30 10:57 GMT]


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Artem Vakhitov  Identity Verified
Estonia
Member (2012)
English to Russian
+ ...
TOPIC STARTER
Yes, reading is important May 30, 2012

Natalie wrote:

The license information is available everywhere: in the videos, manual, help, furums and, of course, in the license itself which you see on the screen during software installation. You only need to take a while to read it.


You are quite right, Natalie, in pointing this out, and this is my fault. It doesn't however change the fact that most of the software out there handles it better.

Also, I have an important update regarding activation that can be useful for others to know. The latest email from SDL support says that the first instance of the license *will not get lost*, because once all the licenses will have status in use, the user can return it manually by selecting the oldest activation based on its date.


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