Error while trying to open MultiTerm Desktop 2011 - New License Thread poster: nikoniko4649
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Hi,
I have recently purchased the SDL Trados 2011+2007 Suite, and installed all the downloads in my PC.
I was told to install in the order of 2007 Suite, then Studio 2011, and next MT desktop 2011. Yesterday, after installing, I have even activated the licenses for each of them.
Today, when I tried to open Multiterm Desktop, I get an error even before the program opens :
"SDL MultiTerm has stopped working."
And, I clicked on the details and it says
Problem Event Name: APPCRASH
Application Name : MultiTerm.exe
I did not have any issues during installation, and I had also opened this program once yesterday.
I am not sure if it would be proper to uninstall the MultiTerm Desktop once and try again ?
And, what about the license ? I am not able to open the application, so how do I go about ?
I have even tried to restart my PC but its just the same.
This is the first time I have purchased an SDL product, and so am not very sure of the licensing aspect also. And, I have not even started using this application.
Any help from SDL Support people would be appreciated.
Thanks.
| | | | | The way to handle this is... | Jun 27, 2012 |
... to raise a support case through the solution finder. Go to the Knowledgebase;
http://kb.sdl.com
Then go to the tab called Solution Finder and now go here;
Download & Installation Problems
- The installation went fine but now I get an error message when opening or using the program.
-- The error occurs in MultiTerm 2011
This will bring up a form that you can fill in to generate a support request and you will be contacted, normally within a day.
However, before you do this maybe try deleting 3 XML files by going to the following path:
Windows XP: C:\Documents and Settings\[USERNAME]\Application Data\SDL\SDL MultiTerm\MultiTerm9
Windows Vista/7: C:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm9
and delete the following three XML files:
- BaseSettings.xml
- plugincache.xml
- UserSettings.xml
Then restart MultiTerm.
In case you cannot see the "AppData" folder, make sure that your folder view is set to "display hidden system folders." Here are step-by-step instructions: http://windows.microsoft.com/en-us/windows-vista/Show-hidden-files.
Maybe this will help? But if not please log a support ticket as described at the start.
Regards
Paul
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SDL Support wrote:
... to raise a support case through the solution finder. Go to the Knowledgebase;
Hello Paul,
Thanks for getting back to me on this.
After posting my query here, I came across the following link
http://kb.sdl.com/#tab:homeTab:crumb:7:artId:3884
( SDL MultiTerm crashes during startup directly after a new installation when installing Canon printer software)
I was not exactly trying to install the Canon printer software, but it is already in my PC.
So, what I did was to uninstall the Canon Easy-WebPrint EX, and uninstalled & re-installed MultiTerm Desktop 2011 only, and now I am able to access it without any errors.
I have one question in connection with this - regarding license - I think there were no activation codes given for MT Desktop, so I hope I have not gone wrong in doing the above, as it now seems to be ok. But, how do I check the activation status of MT Desktop 2011, if it does have a code (although I checked that there doesn't seem to be one in the records)...please clarify.
And thanks for the links on raising support ticket. I may need them in the future for any queries....
| | | | Alaa Zeineldine 
Egypt
Local time: 09:26
  Member (2002)
English to Arabic
+ ...
| Thanks nikoniko4649 | Nov 22, 2012 |
I had the same problem and was able to fix it based on your post. Thanks nikoniko4649.
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| | Prokop Vantuch
Czech Republic
Local time: 09:26
Member (2005)
English to Czech
+ ...
| Same problem here and solved | Apr 2, 2014 |
Thanks for posting the solution! Helped me solve the same issue.
Prokop
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Thanks Alaa, Adrien & Prokop for letting me know that this post helped you all !
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