SDL Licensing Support
Thread poster: Richard Hall

Richard Hall  Identity Verified
United States
Local time: 02:25
Italian to English
+ ...
Jul 13, 2012

I am having a problem with SDL licensing which is apparently a common Studio 2011 problem. However, having found the appropriate solution which is to log a support request, I am unable to do so since three blanks on the form (language, version and operation (whatever that means) are disabled. Since the information is mandatory to submit the request, I am unable to request support.

This is maddening...


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René VINCHON  Identity Verified
France
Member
German to French
+ ...
Maintenance Jul 13, 2012

SDL announced yesterday there was a maintenance on their site these days, may be it is the reason why.

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SDL Community  Identity Verified
United Kingdom
Local time: 08:25
English
Maybe the order of fields? Jul 13, 2012

Hi Richard,

Sometimes if you don't complete the fields in order then subsequent fields don;t become available... perhaps this is the problem?

I believe your licensing issue has been responded to as you also posted on TW_Users and the Licensing team picked it up from there and proactively handled the request. But please advise if this is not the case?

Regards

Paul


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Richard Hall  Identity Verified
United States
Local time: 02:25
Italian to English
+ ...
TOPIC STARTER
Completed in the correct order... Jul 13, 2012

...but you are correct, the licensing team picked up the issue on the other forum and I am now waiting to be contacted by one of the support staff.

Thanks for your help

Richard


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SDL Community  Identity Verified
United Kingdom
Local time: 08:25
English
dropdown Jul 13, 2012

Just a note on the Solution Finder:

Many people think the product field is free text, rather than a drop-down field.
So if you enter text in there, the other three fields won't open up. It's only when you open up the drop-down and select a product that they open up.

Cheers,
Luis


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