Cannot activate a recently purchased Trados license
Thread poster: nomas616

nomas616
Local time: 04:57
English to Spanish
+ ...
Aug 13, 2012

I just bought a license for the Studio 2011 Starter edition.
I put it the number on the activation prompt and it said the license is expired.

Impossible. It cannot expire in less than a day.
I tried looking for info through the forums and the knowledge base.
Even sent an email to a sdl staff member (which bounced because he's out of the office)
but so far nothing has helped.
That's two days of a timed software that I paid for and didn't get to use.

How can I deactivate it (in order to reactivate) if I cannot get past the prompt window?
Also, how can I communicate with SDL, anybody has a number.


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nikoniko4649  Identity Verified
Japan
Japanese to English
support request? Aug 13, 2012

Hi nomas,

I think you will be directed to contact the SDL Support team for your problem.
Even I had an issue with the installation, and I was asked to raise a ticket.
The procedure can be found in a previous post of mine...
Please take a look and see if it helps....


http://www.proz.com/forum/sdl_trados_support/227800-error_while_trying_to_open_multiterm_desktop_2011_new_license.html

Thanks


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nomas616
Local time: 04:57
English to Spanish
+ ...
TOPIC STARTER
Waiting Aug 14, 2012

hey there,

Thanks a lot.
I submitted the case, hope that works. Im behind in work for days and working from scratch.


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