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Cannot activate a recently purchased Trados license
Thread poster: nomas616
nomas616 Local time: 16:53 English to Spanish + ...
Aug 13, 2012
I just bought a license for the Studio 2011 Starter edition. I put it the number on the activation prompt and it said the license is expired.
Impossible. It cannot expire in less than a day. I tried looking for info through the forums and the knowledge base. Even sent an email to a sdl staff member (which bounced because he's out of the office) but so far nothing has helped. That's two days of a timed software that I paid for and didn't get to use.
How can I deactivate it (in order to reactivate) if I cannot get past the prompt window? Also, how can I communicate with SDL, anybody has a number.
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I think you will be directed to contact the SDL Support team for your problem. Even I had an issue with the installation, and I was asked to raise a ticket. The procedure can be found in a previous post of mine... Please take a look and see if it helps....
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