Studio 2009: Terminology management global plugin error
Thread poster: Lorraine Bathurst

Lorraine Bathurst
United Kingdom
Local time: 15:08
Member (2008)
Spanish to English
+ ...
Oct 18, 2012

Hello,

I have had my pc rebult after a major crash - have reinstalled Trados Studio 2009 and it opens and I can translate but when I try to open the terminology management icon - it says
'unexpected global plug-in services error' crashes and - then 'requested service not available - Sdl Desktop. Platform. Services.IJobServices...' then 'Multiterm not working'

Any suggestions as to what's gone wrong.
Thanks
Lorraine


 

SDL Community  Identity Verified
United Kingdom
Local time: 16:08
English
Let's check the obvious first.. Oct 19, 2012

Hi Lorraine,

Just to confirm... you did reinstall MultiTerm as well; you only mentioned Studio 2009?

If so then I think the first thing to do is run a repair of MultiTerm Desktop through the Control Panel and this may resolve the issue.

If not then please raise a support case for this. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Download & Installation Problems
- The installation went fine, but now I get an error message when opening or using the program.
-- The error occurs in SDL MultiTerm 2011

Then full out the form, all fields, that will submit a case to SDL Trados Technical Support.

Regards

Paul


 

Lorraine Bathurst
United Kingdom
Local time: 15:08
Member (2008)
Spanish to English
+ ...
TOPIC STARTER
Yes all downloaded Oct 19, 2012

Hi Paul,

Thanks for the reponse.

Yes I downloaded 2007 suite first as 2009 was my first SDL product. Downloaded Studio 2009 and Multiterm and all appeared to install correctly. I have already tried the repair via the control panel but no success. I uninstalled everything and reinstalled, but still cannot open multi-term. Translation memory and translating in editor view seem to work fine though. I have submitted a report to SDL.

Thanks
Lorraine


 


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