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Trados Studio 2011: Automatic update failed
Thread poster: Tania Pires

Tania Pires  Identity Verified
Portugal
Local time: 21:54
Member (2013)
Portuguese to English
+ ...
Nov 7, 2012

I am using Trados Studio 2011 SP2. It was fine until yesterday.


Now, every time I open it, I get the following error:


'Update failed. Information about the automatic update could not be downloaded. The update server may not be available. The incorrect status was returned by the server. If you do not wish the application to update itself automatically, you can turn updates off in Tools > Options > Automatic Updates.'


Does anyone know what is going on?


Thank you in advance.


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Jessica Griffiths
Australia
Local time: 06:54
French to English
Me too Nov 7, 2012

I'm glad you posted that Tania - I'm getting the same message, but I only just installed it this week so I assumed it was a problem in the installation process. Clearly it's something bigger than that if you're getting it after having used it for a while.

Looking forward to any suggestions!


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Tania Pires  Identity Verified
Portugal
Local time: 21:54
Member (2013)
Portuguese to English
+ ...
TOPIC STARTER
Trados Studio 2011: Automatic update failed Nov 7, 2012

I've been using it for months, haven't done anything unusual, it was fine. Then yesterday, out of the blue, I started getting this error. I even tried to do a manual update and got the same error. It's weird.


Glad to know I'm not the only one, though.


Maybe someone will know what's wrong...?


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Gyula Erdész
Hungary
Local time: 22:54
Member (2005)
English to Hungarian
+ ...
Same here Nov 7, 2012

I think the problem is related to the central server of SDL.

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Tania Pires  Identity Verified
Portugal
Local time: 21:54
Member (2013)
Portuguese to English
+ ...
TOPIC STARTER
Thanks Nov 7, 2012

Thanks Gyula,


If that's really the problem than we just have to wait until they sort it out, right?


I was beginning to think that maybe something had gone wrong with my software.


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Enrico C - ECLC  Identity Verified
Taiwan
Local time: 04:54
Member (2011)
English to Italian
+ ...
Could be SDL Servers Nov 7, 2012

Tania Pires wrote:

I am using Trados Studio 2011 SP2. It was fine until yesterday.


Now, every time I open it, I get the following error:


'Update failed. Information about the automatic update could not be downloaded. The update server may not be available. The incorrect status was returned by the server. If you do not wish the application to update itself automatically, you can turn updates off in Tools > Options > Automatic Updates.'


Does anyone know what is going on?


Thank you in advance.


Since i began to have the same issue yesterday as well and other people are experiencing the same issue i suspect SDL may be doing works on their servers. It's just a best guess. Perhaps someone from SDL would like to provide more infos?

Thanks


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Anna Sarah Krämer Fazendeiro
Germany
Local time: 22:54
Member (2011)
English to German
+ ...
Same here... Nov 7, 2012

I installed a software yesterday and thought it was because of that...got scared. I am relieved now it probably has nothing to do with my installation!

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Gordana Bilic
Local time: 22:54
English to Croatian
Trados Studio 2011: automatic update failed Nov 7, 2012

I installed the Service Pack 2 Refresh yesterday and now the automatic update fails every time.

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Claudia Cherici  Identity Verified
Italy
Local time: 22:54
Member (2010)
English to Italian
+ ...
same here Nov 7, 2012

I am experiencing the same problem with Studio 2009...could someone from SDL post some news?

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Tania Pires  Identity Verified
Portugal
Local time: 21:54
Member (2013)
Portuguese to English
+ ...
TOPIC STARTER
Trados Studio 2011: Automatic update failed Nov 7, 2012

I don't think it has anything to do with installing software. I've had service pack 2 for ages, I didn't install anything recently and it just started yesterday.


From what I've been reading here, I really believe it may be connected to the servers at SDL as it's been suggested. It's too much of a coincidence that we all started to experience the same error yesterday.


Maybe someone at SDL could enlighten us.


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Annelise Brincker  Identity Verified
Denmark
Local time: 22:54
English to Danish
+ ...
Me too Nov 7, 2012

Yep, same problem here.

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Nicola Wood  Identity Verified
Austria
Local time: 22:54
Member (2010)
German to English
Me too Nov 7, 2012

and as everyone else has found, it was working fine until now, but has given this message every time I opened it today. I have solved it temporarily by turning off automatic updates for the moment. Not sure whether I am relieved or irritated to find we are all having this problem!

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Ata Arif  Identity Verified
United Kingdom
Local time: 21:54
Member (2009)
Kurdish to English
+ ...
Trados studio 2009 Nov 7, 2012

I have the same problem with the 2009 version. I uninstalled and re-installed the software but it did not work.
It might be a server issue for all versions!


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Elenka Ganeva  Identity Verified
Local time: 23:54
Member (2007)
English to Bulgarian
+ ...
Studio 2011 Nov 7, 2012

Same problem this morning...

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Ata Arif  Identity Verified
United Kingdom
Local time: 21:54
Member (2009)
Kurdish to English
+ ...
Trados studio 2009 - solved Nov 7, 2012

I am a bit angry on the software owner as they had to put a note on their website about such issues. It took me hours to try to find solutions.
Now it is fixed by itself so I am sure it was from their server.


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