Problems when opening Trados Studio 2011 for the first time
Thread poster: Tanja Spath-Nagazi

Tanja Spath-Nagazi  Identity Verified
Germany
Local time: 01:00
Member (2013)
English to German
+ ...
Nov 15, 2012

Hello,

after opening Trados Studio 2011 for the first time, I received the following message:

Beschreibung:
Aufgrund eines Problems kann dieses Programm nicht mehr mit Windows kommunizieren.

Problemsignatur:
Problemereignisname: AppHangB1
Anwendungsname: SDLTradosStudio.exe
Anwendungsversion: 10.2.3046.0
Anwendungszeitstempel: 50487432
Absturzsignatur: fc68
Absturztyp: 256
Betriebsystemversion: 6.1.7601.2.1.0.768.3
Gebietsschema-ID: 1031
Zusätzliche Absturzsignatur 1: fc689e7217635ac0d453321a77a9f115
Zusätzliche Absturzsignatur 2: dffa
Zusätzliche Absturzsignatur 3: dffaa9a818bb7a5f5327cc8506e7e34e
Zusätzliche Absturzsignatur 4: fc68
Zusätzliche Absturzsignatur 5: fc689e7217635ac0d453321a77a9f115
Zusätzliche Absturzsignatur 6: dffa
Zusätzliche Absturzsignatur 7: dffaa9a818bb7a5f5327cc8506e7e34e


Can anyone tell me what to do now?

Many thanks in advance

Tanja


 

Tanja Spath-Nagazi  Identity Verified
Germany
Local time: 01:00
Member (2013)
English to German
+ ...
TOPIC STARTER
Re-installation, but the same problem Nov 15, 2012

Now, I've installed the software again, but the problem remains the same.

After the first installation three weeks ago, there was no problem. I could enter the activation code and the main menu appeared. But only now, I had time to use Trados for the first time - and it doesn't work.


 

SDL Community  Identity Verified
United Kingdom
Local time: 01:00
English
Log a case with support... Nov 16, 2012

... using the Solution Finder. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Download & Installation Problems
- The installation went fine, but now I get an error message when opening or using the program.
-- The error occurs in SDL Trados Studio 2011

Then complete the support form (all fields).

Regards

Paul


 


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