How to make work Trados Studio with a new compuer
Thread poster: Johanna von der Vring

Johanna von der Vring  Identity Verified
Germany
Local time: 19:48
Member (2006)
Italian to German
+ ...
Nov 25, 2012

I have a Licence for Studio 2009. I bought a new computer last year. I installed Trados toghether with all my programmes from the old computer to the new one. After reinstalling all, I did not use Trados anymore, because I worked on other projects. Now I need to use Trados again urgently. The programme told me to use the activation codes, I pasted them, but I received an error massage. I do not know, if the license is still in my old computer, which I never used again, or if there is any other problem. Under my licences in my account there is written "in use".

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Bernard Lieber  Identity Verified
Local time: 19:48
English to French
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Return Licence Nov 25, 2012

Hi Johanna,

You need to return at least one of your licences before you can activate it on your new computer.

HTH,

Bernard


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Johanna von der Vring  Identity Verified
Germany
Local time: 19:48
Member (2006)
Italian to German
+ ...
TOPIC STARTER
I cannot use my old computer Nov 25, 2012

Hi,

thank you for answering so quickly. How can I return my licence without using my old laptop?


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Bernard Lieber  Identity Verified
Local time: 19:48
English to French
+ ...
My Account Nov 25, 2012

I think you'll have to file a case if you can't use your old laptop any more to deactivate your licence, plenty of threads about it.

Bernard


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Johanna von der Vring  Identity Verified
Germany
Local time: 19:48
Member (2006)
Italian to German
+ ...
TOPIC STARTER
How to contact SDL by mail Nov 25, 2012

Is there any possibilty to send a mail directly to SDL? I did not find any e-mail-adress on the website.

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Bernard Lieber  Identity Verified
Local time: 19:48
English to French
+ ...
Link Nov 25, 2012

Try this link: http://www.sdl.com/support/language-technology-products/installation-and-licensing.html

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