How to make work Trados Studio with a new compuer
Thread poster: Johanna von der Vring

Johanna von der Vring  Identity Verified
Germany
Local time: 05:21
Member (2006)
Italian to German
+ ...
Nov 25, 2012

I have a Licence for Studio 2009. I bought a new computer last year. I installed Trados toghether with all my programmes from the old computer to the new one. After reinstalling all, I did not use Trados anymore, because I worked on other projects. Now I need to use Trados again urgently. The programme told me to use the activation codes, I pasted them, but I received an error massage. I do not know, if the license is still in my old computer, which I never used again, or if there is any other problem. Under my licences in my account there is written "in use".

 

Bernard Lieber  Identity Verified
Local time: 05:21
English to French
+ ...
Return Licence Nov 25, 2012

Hi Johanna,

You need to return at least one of your licences before you can activate it on your new computer.

HTH,

Bernard


 

Johanna von der Vring  Identity Verified
Germany
Local time: 05:21
Member (2006)
Italian to German
+ ...
TOPIC STARTER
I cannot use my old computer Nov 25, 2012

Hi,

thank you for answering so quickly. How can I return my licence without using my old laptop?


 

Bernard Lieber  Identity Verified
Local time: 05:21
English to French
+ ...
My Account Nov 25, 2012

I think you'll have to file a case if you can't use your old laptop any more to deactivate your licence, plenty of threads about it.

Bernard


 

Johanna von der Vring  Identity Verified
Germany
Local time: 05:21
Member (2006)
Italian to German
+ ...
TOPIC STARTER
How to contact SDL by mail Nov 25, 2012

Is there any possibilty to send a mail directly to SDL? I did not find any e-mail-adress on the website.

 

Bernard Lieber  Identity Verified
Local time: 05:21
English to French
+ ...
Link Nov 25, 2012

Try this link: http://www.sdl.com/support/language-technology-products/installation-and-licensing.html

 


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