License problem Trados
Thread poster: Isabel Estevez Higueras

Isabel Estevez Higueras
Spain
Local time: 01:52
Member (2011)
French to Spanish
Nov 29, 2012

Hello,

I have formatted my PC and I'm trying to reinstall Trados Studio 2001.
When I try to active Trados, It tells me that my code license is registred by another PC (my own PC) and I must desactive the "other" PC. Then, I try to desactive online on SDL web but it tells me "the desactivation certificate is not valid".

Could you please help me and tell me what I'am doing wrong.

Sincerely,
Isabel


 

Jakov Milicevic  Identity Verified
Croatia
Local time: 01:52
Member (2010)
Croatian to Italian
+ ...
Solution Nov 30, 2012

Dear Isabele,
I had the same issue as you have.
I have solved it sending a mail to SDL Support (support@sdl.com) asking them to deactivate my code. They have replied in few minutes informing me that the code was deactivated manually.
After that I was able to activate my SDL Trados Studio Freelance 2011 without any problem.
Hope I helped..
Have a nice day
Jakov


 

Isabel Estevez Higueras
Spain
Local time: 01:52
Member (2011)
French to Spanish
TOPIC STARTER
I am lost in my SDL account Nov 30, 2012

I am desperated. I get into my account in SDL but I can´t find the e-mail to send my problem. I turn around from pages to pages. What can I do?

 

Gyula Erdész
Hungary
Local time: 01:52
Member (2005)
English to Hungarian
+ ...
Visit Knowledge Base Nov 30, 2012

Dear Isabel,

You may want to visit this site:

http://www.sdl.com/support/language-technology-products/installation-and-licensing.html

I hope this helps,

Gyula


 

Isabel Estevez Higueras
Spain
Local time: 01:52
Member (2011)
French to Spanish
TOPIC STARTER
Thank you for all of you I have found "solutions finder" Nov 30, 2012

It has been quite dificult to find the request but I have found it:

http://www.translationzone.com/en/support/solution-finder.asp

I hope SDL would answer quickly.
Thank you.
Isabel


 


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