Return a Trados Studio 2009 license when the computer does not work
Thread poster: Ognjenka Maric

Ognjenka Maric  Identity Verified
Spain
Local time: 20:08
Member (2009)
Spanish to Bosnian
+ ...
Mar 20, 2013

I have a Freelance Plus license for Studio 2009, and the netbook I'm using it on does not work any more, so I cannot use it to return the license.
I remember that previously one could contact SDL for help, but now they only give me links to FAQ and I am not managing to find the solution.


 

SDL Community  Identity Verified
United Kingdom
Local time: 20:08
English
You use the Solution Finder... Mar 21, 2013

... here. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Licensing Problems
- I have lost one of my license activations and would like to have it reset.

Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.

Also make sure your email address is entered correctly or nobody will be able to get back in touch with you.

I hope this helps.

Regards

Paul


 


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Return a Trados Studio 2009 license when the computer does not work

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