This product cannot be installed on a machine that has SDL Trados 2007 on it
Thread poster: Francesca Siotto

Francesca Siotto  Identity Verified
Local time: 15:54
English to Italian
+ ...
Apr 3, 2013

Hello,
I'm trying to install Studio 2011 but I get the following message during the installation of the SDL Trados 2007 compatibility module: "This product cannot be installed on a machine that has SDL Trados 2007 on it. Please remove SDL Trados 2007 and retry".

I had already removed Trados 2007 from my computer before starting the installation. Has anyone experienced the same problem? Any suggestion would be very appreciated. Thank you!


 

SDL Community  Identity Verified
United Kingdom
Local time: 15:54
English
Review this KB Article... Apr 3, 2013

... http://kb.sdl.com/kb/article?ArticleId=3902&source=article&c=12&cid=23

Regards

Paul


 

Francesca Siotto  Identity Verified
Local time: 15:54
English to Italian
+ ...
TOPIC STARTER
Thank you, but.. Apr 3, 2013

Thanks Paul,
unfortunately there is no "File Format Filter Update for SDL Trados 2007 Suite" installed on my computer.


 

SDL Community  Identity Verified
United Kingdom
Local time: 15:54
English
In this case please... Apr 3, 2013

.... log a case through the solution finder so a technician can look at your machine and resolve this problem. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Download & Installation Problems
- I get an error message during installation.
-- I am installing SDL Trados Studio 2011

Then complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

I'm sure the support will resolve this for you.

Regards

Paul


 


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