RESOLVED: Translation results window no longer showing differences
Thread poster: Sarah Elizabeth

Sarah Elizabeth
Italy
Local time: 02:06
Italian to English
Apr 9, 2013

Hi everyone,

I use SDL Trados Studio 2011 (Windows 8), and the translation results window is no longer showing differences. Unlike previously, there is no underlining to show added text and there is no crossed-out text to show removed text. I have not altered any settings.

I have found prior discussions of this problem, but the suggested solutions do not work for me.

One solution is for people who have this problem who also use machine translation services, which I do not, and never have:
http://www.proz.com/forum/sdl_trados_support/236689-studio_2011:_differences_dont_show_up_anymore_for_fuzzies.html

and

http://kb.sdl.com/#tab:homeTab:crumb:7:artId:3938

Another solution is to reset the window layout, which I have tried, and it does not resolve the problem:
http://www.proz.com/forum/sdl_trados_support/227297-studio_2011_translation_results_window_does_not_show_segment_differences_anymore.html

I have checked and double checked, all of the right boxes are ticked in the 'Differences Options' dialogue. And of course I have tried shutting down Trados and my PC and restarting. No luck.

Any help will be appreciated!

Thanks,

Sarah


edited for typos: is>it and Difference>Differences

[Edited at 2013-04-09 16:02 GMT]

UPDATE:

Resetting the window layout works sometimes, but only partially (and, I repeat, only sometimes!): when it does work, it only underlines the new material, it does not show removed material crossed out in red. (I created a small file to test this.)

Sarah

[Edited at 2013-04-09 17:22 GMT]

[Edited at 2013-04-10 11:14 GMT]


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SDL Community  Identity Verified
United Kingdom
Local time: 02:06
English
Try... Apr 9, 2013

... changing the search order of your TMs... especially if you have an MT plugin at work.


Regards

Paul


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Sarah Elizabeth
Italy
Local time: 02:06
Italian to English
TOPIC STARTER
I don't have an MT plugin.. Apr 9, 2013

Hi Paul and thank you for your reply; I was hoping to hear from you here.

The thing is, as I mentioned in my initial post, I do not use MT. So that solution, which I also found in the SDL knowledgebase, won't work for me. What's more, I am only using one TM - so I cannot play with the order.

As I noted earlier, resetting the window layout works partially, sometimes. When it does work, it only shows, underlined in green, new material. It does not show (crossed out in red) removed material.

Thank you for further assistance - I need to get this resolved and so far I have not found any solutions other than then one for MT users and the 'reset window layout' trick (which only sometimes works, and even then, only halfway).

Sarah


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SDL Community  Identity Verified
United Kingdom
Local time: 02:06
English
Drop me an email... Apr 10, 2013

... and perhaps we can take a look at your screen and figure out what's happening?

Regards

Paul
pfilkin@sdl.com


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Sarah Elizabeth
Italy
Local time: 02:06
Italian to English
TOPIC STARTER
Issue resolved thanks to Paul from SDL Apr 10, 2013

The problem probably has to do with screen resolution.

In Editor View, expanding the zone above the translation environment (thus reducing the translation environment) revealed that the Translation Results Window was in fact in large part hidden. (Resetting the Window Layout, as mentioned previously, did not resolve this problem.)

I have not played around with the screen resolution yet to see what the ideal will be for optimizing the Studio environment, but in the meantime I now know where the changes are in the Translation Results Window and how to see them.

One thousand thanks to Paul from SDL - problem resolved in less than a minute through a very effective web session.

Sarah

[Edited at 2013-04-10 11:29 GMT]


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RESOLVED: Translation results window no longer showing differences

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