Trados freeze when opening the editor tab !
Thread poster: karine-trad
karine-trad
France
Local time: 05:04
Member (2012)
English to French
Apr 16, 2013

I tried to open a package sent by a client. I could open it once. Then I tried to open a file for proofreading and Trados Studio 2011 crashed. Since this moment I haven’t been able to open any other file, project or package with Trados Studio.

I tried to format my computer and installed Trados on a second computer. Nothing works !!!!!

Sometimes Trados freeze and I need to terminate the process, sometimes I get an error message.
I can open a TM from the “Translation Memory” tab : no problem at all.
The software always crash when we use the editor tab.

I hope someone has the solution ! I don't know what to do. I've tried everything !

Kind regards,
Karine


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karine-trad
France
Local time: 05:04
Member (2012)
English to French
TOPIC STARTER
even more bizarre Apr 16, 2013

On computer 2 :
I uninstalled Trados Studio 2011 (sp1)
I installed again Trados Studio 2011 (sp1)
I opened the Trados Studio sample project.
I clicked on a file to open it in the editor and... it opened !
When I tried to validate a segment => error ! and freeze !

Really I think this is a bug from SDL and it's getting on my nerve : one day lost just to deal with SDL bugs issues !!!


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Bernard Lieber  Identity Verified
Local time: 05:04
English to French
+ ...
More Details Apr 16, 2013

Hi Karine,

What is your OS, Java version, etc.? Anyway, the latest version is 2011 SP2R (build 10.4.3069.1), may have to do with an install issue, like Run as Administrator - have never come across this issue before.

HTH,

Bernard

[Edited at 2013-04-16 18:54 GMT]


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karine-trad
France
Local time: 05:04
Member (2012)
English to French
TOPIC STARTER
Yes, I tried all versions of Trados Studio 2011 Apr 16, 2013

It's really a very very strange bug.

I've installed on computer1 Trados Studio SP2R. The software can be opened, I can navigate trough all the tabs exept the editor tab.

I really don't know what to do... Maybe buy a brand new computer.


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Bernard Lieber  Identity Verified
Local time: 05:04
English to French
+ ...
Install Issue Apr 16, 2013

I suppose it's just guess work but looks like an install issue, something is not installing properly when installing do you get any error messages? Have you searched the KB? Maybe the file you downloaded got corrupt.

If you have an install issue, you should log your case and SDL will fix it.



[Edited at 2013-04-16 20:43 GMT]

[Edited at 2013-04-16 21:07 GMT]


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